Jones Services Northern

"Horrific customer service. Have had our fridge at their workshop for 9 weeks, and each time I call to follow up they say I will get a call back but nothing, and even no responses to emails. Still heard nothing and would give 0 stars if I could. They simply don't seem to care."

"Had an issue with our @SMEG dishdrawers and the initial visit in Dec 2022 by Jones Services identified a part needed. This was ordered and we were advised 8-10 weeks. We had no communication from Jones about the arrival and everytime we chased them we had multiple different people none of whom ever replied when they had promised to. Eventually at the start of June 2023 when called again someone said they'd been in stock for quite sometime and they would schedule us is. I got a call the following day (quite unbelievably) with an install date of the 13th June. Took the day off work today and after chasing them all day to find out where the installer was at 530pm still no reply and no installer. These guys must be the worst company to deal with. If your looking for any kitchen appliances I'd certainly steer clear of @SMEG until they get their after sales service sorted."

"The technician was great all round when he was finally assigned. But the head office lacks continuity and has terrible communication. I never hear back from them when they say they will get back to me. I speak to a new person most times I call, and each time I have to explain my situation to them while they seem unimpressed. Today I cant even get through and it seems like someone keeps hanging up the phone. Clearly a lack of care for customer service and general consideration for others."

"Just had awesome service from Joseph ! He had come out to our house twice, the second time with the replacement part. Totally professional and knew what he was doing. Our range hood is finally working as it should. Highly recommend this guy. Thanks again"

"I bought a new Bosch dishwasher which is great. Unfortunately the communication with the company regarding delivery was not good, Jones Co you need to under promise and over deliver to get happy customers. The delivery guy Sam was excellent. Very friendly and efficient, thank you!"