AA Insurance Customer Service Centre - Auckland South
About the Business
Welcome to the AA Insurance Customer Service Centre - Auckland South, located on O'Rorke Road in Auckland, New Zealand. As an establishment and point of interest, our dedicated team is committed to providing exceptional customer service and support to our valued customers.
At AA Insurance, we prioritize the well-being and satisfaction of our customers. We have been recognized for our excellence in the industry, being voted as the Readers Digest Trusted Brand from 2011 to 2023 and receiving the Consumer NZ People's Choice Award for Car Insurance since 2019. Additionally, we were honored as the 2023 Home & Contents Insurer of the Year by Canstar. For more information about our awards, please visit aainsurance.co.nz/awards (terms and conditions apply).
We understand that unexpected things can happen, causing uncertainty and stress. Rest assured, our team is here to assist you in getting things sorted as quickly as possible. In times of weather events, you can stay updated and find answers to common claims questions on our dedicated weather event information page.
As a token of appreciation, we are offering you the opportunity to win a Deluxe Domestic Mystery Break™ with Air New Zealand! Simply enter below for a chance to win. The competition closes at 5pm on 14.09.2023. Good luck!
If you have multiple policies with us and unfortunately have an accident, we strive to lighten the burden by ensuring you only pay one excess - the highest applicable one.
To make insurance easier to understand, we have enlisted the expertise of our knowledgeable call center staff who encounter insurance queries on a daily basis. They are the true experts in deciphering insurance jargon and are always ready to assist you.
We are proud to have been voted New Zealand's Most Trusted General Insurance provider for twelve consecutive years. Earning your trust is important to us, and we are committed to maintaining it.
Our customers' needs are our top priority, and we take pride in working closely with them to eliminate stress and uncertainty. One of our dedicated Customer Managers will guide you through the entire process, keeping you fully informed and ensuring a hassle-free experience.
Thank you for choosing AA Insurance. We look forward to serving you and providing the exceptional service you deserve.
Photos
Location & Phone number
25 O'Rorke Road, Penrose, Auckland, New Zealand
Hours open
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:30 AM - 12:30 AM
Sunday:
Closed
Reviews
"Gave my car a nice shine after fixing bumper from insurance claim. Were happy to take it back to touch up an additional piece of work which I appreciated. Organized a free uber ride there and back which made my life easy to manage with work."
"Would give zero if possible Recently I was involved in a small vehicle accident (not my fault as I was rear ended) upon getting my car back from AA there were two brand new marks on the car that weren't there before and were not caused from the crash so either their repairer hit something in my car or another car hit my car while in their care. Not only that when trying to use the fan to demist the windshield i find that none of my fans work, no cold air, no hot air and no a/c. The manager said its unrelated but I find that extremely hard to believe and just too much of a coincidence. Very poor service from AA here as the repair quote was nearly $7000 but it only had very minor damage to the car anyway so AA and their repairer made a very sizeable amount of money and return my car in worse condition than I gave to them in. Edit... just got my car back from the auto electrician and he says the blown fan motor and ALSO a blown relay were both caused by the vehicle repairer."
"One of the worst customer experiences you’ll face. Charged a premium for a plumber, we paid on the same day. A few days later, the the same issues comes back. I requested for a revisit, it is now 14 days and they still haven’t scheduled for someone to come! They stopped responding to emails about a week ago. Pathetic of a service, careless and no empathy, especially for something as important as this! We’ve started searching for alternatives."
". . . AA always good and prompt service . . . am with AA asba Member for the last 25 years in NZ and am a Life Time Member in India . . . wherever I go am a Member in that Country (Malaysia, Middle East, Egypt . . ."
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