Pioneer Autohaus

"Upon completion of the repair service, I expressed my intention to award them a 5-star rating. However, upon arriving home, I discovered that my hood struts were broken. I promptly reported the issue to the service provider in order to seek a resolution. Regrettably, they immediately refuted my claim and sent an email the following day insinuating that I may not have been a genuine customer. They further asserted that they had advised me about the failing hood struts and recommended an alternative repair facility. This response left me genuinely perplexed, as it appears to be an attempt to deny their responsibility. Despite having paid a considerable sum, I had initially intended to give them a positive rating. Nevertheless, I will reconsider my assessment based on this recent experience. I was genuinely confused, lol. I guess this is how they cover their tracks? I advise whoever is going to deal with them, be attentive, and be vigilant. I will update my review when they man up and corrected lies and mistake. I don't do ratings like this, but I am forced to do so. I will escalate this to MTA further."

"I was very pleased with the service delivered by Pioneer Autohaus. Communication and quotes/costs were clear from the beginning. They did not always answer the phone but responded promptly to emails. Shamil took photos of my car and attempted to explain to me what the issues were ( this is especially appreciated as I am a single female and I often feel vulnerable at a mechanics as I have no understanding of cars) . He seemed to have genuine concern for me and my car, and tried to find solutions for me to prevent unnecessary spending. Shamil even sent a follow up email to check in on the car. I also was lucky in that they could fix my car very promptly. Unfortunately dropping off the car one of the mechanics was late/sick - but i believe if we had a more concrete plan they work with the station in front and can do early drop offs if you require."