Fisher & Paykel Appliances Head Office

"I purchased (a replacement) DisDrawer a month ago. Since ordering I have been trying to register with the SmartHQ App so I can use the WiFi functionality. The app is broken (in the UK) and does not allow you to get past the registration page. I reported this immediately to the F&P helpline. They confirmed they knew about the error and would update me when fixed. After a month and several follow-up calls and emails, there is still no fix or even information regarding when a fix will be supplied. Given the high end nature of this product, and complete inability for it to function to specification without the App working this is completely unacceptable."

"Utterly appalling; both the product and the customer "service". If I could give ZERO stars, I would. The same sheet of glass in our oven door has exploded twice. This is a very loud, scary and messy experience that has left us without the use of an oven for a prolonged period each time. I just feel lucky to have the skin on my face intact, given both times I was about to open the door to check on my baking. The response from F&P has been pitiful. Despite telling customers while waiting to speak to customer "service" that "your call is very important to us", I have sat on hold for hours. Only to be put on hold again and then hung up upon. After the first door exploded, the first person I spoke with actually laughed at me and scoffed at my suggestion that hot exploding glass poses a health and safety risk. And do not bother even using their 'live chat' option as it is just a time drain and goes nowhere. Now that they've replaced THE SAME piece of glass in this oven TWICE, their solution now is to replace THE SAME piece of glass for a third time! Despite the technician who attended saying he didn't know why the oven door keeps exploding. AVOID Fisher and Paykel. AVOID! AVOID! AVOID!"

"If I can I would give 0 star. Warning to everyone! Do not buy fridge from this company. Really bad quality and 2 years old fridge just start to leak water from the bottom. The funny thing is three technicians came but none of them could find the reason. My cupboard became so mouldy for long time but I didn’t know. This makes my families being so sick. They said they only pay $300 for my loss. Also the customer services are really bad until I have the senior staff. I would never come back to this company and I strongly recommend everyone just don’t buy the fridge from them."

"F&P seems like it's lost it unfortunately. I chose F&P when I re-fitted my kitchen 2 years ago but they've been painful. The customer service is shocking. Dishwasher has been out of action for nearly 3 MONTHS due to them needing a part that they obviously refuse to air freight in. Ironically, I drove past one of their service vans yesterday with 'here for the life of your appliance' written on the side, now see-through marketing spin. Very disappointing - would not buy again or recommend."

"Have had the same issue with the lady from fair go Right from the start ripped and oily streaks residue on clothes, unbalanced etc. Thee years later ….5 techs doing different things like tightening belt, replacing Suspension rods and I’m told I should only do half loads warm water and do vinegar rinse after every wash ?? Now today I’m told I have to do drum wash and complain to customer service because he didn’t have all the complaints on his screen. Yes, we both got heated but it’s been 3 years a few hundred in ruined clothes and every tech is calling me a lair !! I’ve read all the complaints and it’s not me at fault clearly!!! Sad"