Banking Ombudsman Scheme
About the Business
Welcome to the Banking Ombudsman Scheme, located in the bustling Post Office Square of Wellington, New Zealand. As an establishment dedicated to finance and resolving banking disputes, we are a vital point of interest for individuals seeking fair and impartial solutions to their banking problems.
At the Banking Ombudsman Scheme, we understand that navigating the complexities of the banking sector can sometimes lead to frustrating experiences and unresolved issues. That's why we are here to help. Our primary objective is to assist you in fixing your banking problems, ensuring that your voice is heard and your concerns are addressed promptly and fairly.
What sets us apart is our commitment to being free and independent. We are not affiliated with any financial institution, allowing us to provide unbiased assistance to both customers and banks alike. Our aim is to foster a harmonious relationship between consumers and the banking sector by promoting transparency, accountability, and fairness.
As part of our efforts to promote transparency, we collate and publish industry-wide complaint information. By doing so, we not only shed light on common issues faced by customers but also encourage banks to take proactive measures to improve their services. Through this data, we empower individuals to make informed decisions and hold banks accountable for their actions.
Led by our dedicated Chief Ombudsman, Nicola Sladden, our team is passionate about resolving banking problems promptly and efficiently. We understand that time is of the essence, and we strive to address issues as they arise, providing you with peace of mind and restoring your trust and confidence in the banking sector.
Whether you are facing issues with account management, loan disputes, or any other banking-related matter, the Banking Ombudsman Scheme is here to assist you. Our expert team is well-versed in the intricacies of the finance industry and will work diligently to find a fair resolution that meets your needs.
We invite you to explore our website to learn more about our services, read testimonials from satisfied customers, and access helpful resources to guide you through the complaint resolution process. Remember, at the Banking Ombudsman Scheme, we are here to advocate for you and ensure that your banking problems are solved efficiently and fairly.
Photos
Location & Phone number
1 Post Office Square, Wellington Central, Wellington, New Zealand
Hours open
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Really good service from Sheryl when I had trouble with asb bank and I wasn’t happy with my term deposit and the information I was given not being accurate. Sheryl got me a very fast result, thank you so much!!"
"Sorted my problem out with my bank pretty quickly after they contacted them."
"I was stranded in India and Nepal unable to access ATM funds. Short version I contacted the ombudsman online and got so frustrated at constantly being timed out while the agent looked up my file. I will wait until I return to New Zealand next year to try and get some sensible solutions."
"We owe them especially Kate our deepest gratitude for her understanding,compassion and for achieving a resolution from Kiwibank after they bungled our home loan top up payments and terms. Even though they admitted it was their mistakes, they were only prepared to rectify it at our expense, boy did Kiwibank jump after the banking ombudsman contacted them and from there Kiwibank changed their tune, This should not have had to go this far, many thanks"
List of local businesses, places and services in Wellington
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos