AA Insurance Customer Service Centre - Auckland West
About the Business
Welcome to the AA Insurance Customer Service Centre - Auckland West, located at 686D Rosebank Road in Auckland, New Zealand. Our establishment is a trusted and reputable car repair facility, recognized as a point of interest for our exceptional customer service.
At AA Insurance, we prioritize the well-being and satisfaction of our customers. We have been honored with numerous awards, including being voted as the Reader's Digest Trusted Brand from 2011 to 2023. Additionally, we have received the Consumer NZ People’s Choice Award for Car Insurance since 2019 and have been recognized as the 2023 Home & Contents Insurer of the Year by Canstar. These accolades reflect our commitment to providing award-winning service and coverage. For more information on our awards, please visit aainsurance.co.nz/awards. Please note that policy terms and conditions apply.
We understand that unexpected events can bring uncertainty and stress. However, rest assured that our team is here to assist you in resolving any issues promptly and efficiently. We offer a weather event information page to keep you updated and provide answers to common claims questions.
As a token of appreciation, we are offering you a chance to win a Deluxe Domestic Mystery Break™ with Air New Zealand! Enter the competition below for a chance to win. The competition closes at 5pm on September 14th, 2023. Good luck!
If you have multiple policies with us and happen to be involved in an accident, you will only need to pay one excess - the highest applicable one. This is just one example of how we strive to make insurance more affordable and convenient for our valued customers.
To ensure that our customers fully understand insurance terminology, we have enlisted the expertise of our call center staff, who have extensive experience in handling insurance queries. They are the true experts in the field and have seen and heard it all, like fish in a tank.
We are grateful for the trust our customers have placed in us and are proud to have been voted New Zealand's Most Trusted General Insurance provider for twelve consecutive years. Earning your trust is important to us, and we are committed to maintaining it.
Our customers are at the heart of everything we do, and we take pride in working closely with them to alleviate stress and uncertainty. Our dedicated Customer Managers will guide you through the entire process, ensuring you are well-informed and that everything runs smoothly and hassle-free.
Thank you for choosing AA Insurance. We look forward to serving you and providing the exceptional customer service you deserve.
Photos
Location & Phone number
686D Rosebank Road, Avondale, Auckland, New Zealand
Hours open
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:30 AM - 12:30 PM
Sunday:
Closed
Reviews
"Really helpful staff. These guys went above and beyond with their willingness to resolve my issue and attention to detail. Thanks!"
"One of the worst customer experiences you’ll face. Charged a premium for a plumber, we paid on the same day. A few days later, the the same issues comes back. I requested for a revisit, it is now 14 days and they still haven’t scheduled for someone to come! They stopped responding to emails about a week ago. Pathetic of a service, careless and no empathy, especially for something as important as this! We’ve started searching for alternatives."
"It took quite a while before somebody contacted me to bring in my vehicle. When I dropped my vehicle I was called an Uber to take me home. The person that dealt with me either forgot to order it, but it never arrived until another person organized one. When I went to pick up my vehicle after the fix my radio wasn't working as the battery was disconnected. I had to take my vehicle back the next day so this could get sorted as it needed a code. The fix was good and my whole vehicle still shines after the polish. Tēnā koe."
"Everything was fine up until I got my car back & things weren’t working that were working before repair. I’ve contacted them about this & they are taking 10+ days to respond. Am seriously considering taking my insurance elsewhere"
"If I can, I won’t select any star there, this aa panelbeater was presented extremely horrible services I was making claim there, and he always said I didn’t believe, even I show all the photos to him, and did a wrong job to me as well they haven’t fix any parts of car, they ask me to pick up without ignition repair, and for my bumper, it didn’t repair in a right way, they said we want to give you the car ASAP… Lose logical, saying everything basic on his experience… how can he still work here!! I am going to fail my two car insurance in AA due to its service First time making car claim, feedback dreadful"
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