PetStop

"Would give 0 stars if I could. Absolute worst customer experience I've ever had, bought a filter last Thursday. Tested this morning on my only day off was a 45 min drive away. They told me the filter is supposed to rattle like rocks in a tin can. Told me to leave it with them for a week. Went to Hollywood fish farm and bought a new filter and binned the junk purchased from petstop. What a waste of time and money for an external filter. Do not shop here. Period."

"I recently visited Pet Stop and unfortunately, I had a very disappointing experience. The store was cluttered and disorganized, making it difficult to find what I was looking for. The staff seemed disinterested and unhelpful, making me feel like I was an inconvenience rather than a valued customer. The animals in the store looked unhealthy and unhappy. The cages were small and dirty, with little to no bedding or enrichment for the animals. Some of the animals looked sick and were coughing or sneezing, which is a major red flag for any responsible pet store. The products for sale were of poor quality and overpriced. I found several items that were cheaper at other pet stores or online retailers. The selection of products was limited, and the store did not carry many of the popular brands that I usually buy for my pets. To make matters worse, the checkout process was slow and inefficient. There was only one cashier on duty, and there was a long line of customers waiting to check out. The cashier seemed to be disorganized and confused, which resulted in a delay in the checkout process. Overall, I was very disappointed with my experience at this pet store. The store seemed to prioritize profit over the well-being of its animals and customers. I will not be returning to this store and would not recommend it to anyone looking for a reputable and responsible pet store."

"We bought a puppy yesterday and whole process was very smooth. The staffs are knowledgeable and extremely friendly, being a first time dog owner, we don’t know much about how to start, they gave us lots of information and advice and made us feel confident before we take the puppy home. The shop is big and has pretty much everything that you need for your pets. Free parking available and easy to find on the main road."

"Lots of variety around the shop for food, toys, medicines, cleaning, bedding for a large variety of pets. Tidy and a lot of room to Maneuver. Can get a VIP card. Parking out front of Penrose location. Had puppies in at the time (viewing by arrangement). Staff were attentive when needed to be & helpful."

"A store with way more things than the usual fish and pet store. They have free parking outside for store visitors. The staff is friendly. They have good qlty products and the store is always in tip top shape. keep up the good work team."