Ando Insurance
About the Business
Welcome to Ando Insurance, located in Auckland, New Zealand. As an establishment and point of interest, Ando is dedicated to the wellbeing of all Kiwis. We believe in going beyond traditional insurance practices, which is why we founded Trees for Transport.
If you have any inquiries or need assistance, we encourage you to reach out to your broker. In the event that you are unable to contact your broker, you can conveniently make a claim using our online claim forms. During these challenging times, it is crucial that we remain kind to each other and prioritize our well-being.
For far too long, the insurance industry has been overly complex and traditional, often neglecting the most important aspect - the customer. At Ando, we are challenging industry norms and striving to make insurance less stressful, less complicated, and more transparent. We firmly believe that New Zealanders deserve more from their insurers, and we are committed to creating better insurance experiences for all of our valued customers.
To make a claim, you can call our friendly team at 0800 567 333 or simply click below to access our online claim service. Our partnership with EQC enables us to effectively respond to future natural disasters and enhance our support for you, ensuring an improved experience during times of need.
Furthermore, we have taken a pledge to assist New Zealand in becoming carbon neutral by 2050. By joining the Climate Leaders Coalition, we are actively working towards this important goal.
At Ando Insurance, we are passionate about providing exceptional service and delivering on our promise to prioritize our customers. Join us on this journey towards a better insurance future.
Photos
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Before they say they didn't find my name in their system my real name is Cesaro Barreto claim number G-COM-C0210332. Their customer crashed into my car 3 months ago and they still haven't got my car fixed they have been ignoring my emails. I have been involved in accidents before and it never took more than a few weeks to get my car fixed. Ando insurance is by far the worst insurance company in the country no surprise they got 2. stars rating."
"Customer service is rude as. Bunch of amateurs sitting on the phone with zero communication skills. Won't recommend them at all. Called them to follow up with my claim and they didn't even followed with towing company and wanted me to call for them. And then while asking for a rental car the guy on the phone told me that i dont understand them and hung up on me. USELESS"
"When the insurance company sends an email saying "I've auto renewed your insurance, so you have continious cover". Without asking me do i want to go ahead? It's time to move on. Especially when the insurance quote is DOUBLE more than last year. The insurance company has not checked out of any of my personal circumstances, what's happening with the car, it's age or what would be the best choices of cover. I'm not sure what planet making decisions without me, you think is professional? Setting an auto renewal without my permission benefits you. This seems to be the world we live in. Double price? Are you kidding? *I've just renewed my car, for $1 more a month, even after 2 claims last year. Thanks AMI."
"You have terrible claim team and customer support, when I called last two times the customer support did not give update on my car's claim, they said they will update the claim broker and can't give any update to me. When the claim was filed, you have promised to get back to me in 48 hours but no one from ANDO contacted me and more than two week no update on the claim. Clueless on what I should do next."
"Terrible company. Our car was crashed into in our driveway while stationary, all caught on camera, and ANDO has refused to pay for it to be fixed despite their party being liable. They basically told us to get stuffed after two months of emails and phone calls, and to take it to the disputes tribunal knowing full well most people can't afford legal fees. Insurance companies are a special kind of evil."
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