Caring Clinic Doctors

"Friendly staff and professional services! Dr Sim was very patient and professional in explaining all my queries and that was the most efficient 15mins appointment that I have ever had! Also shout outs to the receptionist Carol and Nurse Anna who have all been very professional and nice! Highly recommended!"

"Your nurses, whether on the phone or in person, always seem more dramatic than the patients themselves when conveying test results, especially if certain results are abnormal. Haven't your nurses received professional training? Do you realize that such reactions from your nurses can cause secondary harm to patients? Your nurses always say things like, "Wow, your index is so high!" or "Wow, this index is really serious in China!" Excuse me? Who are you, and where is your professionalism? Are you even a doctor?"

"The service is excellent. The doctors and nurses are accommodating and professional. It's easy to book an appointment even if you do it on the day itself. The doctors and counsellors really do their best to see how they can help out. Additional point is the clinic has a wonderful environment. I recommend this clinic as I am very happy with my experiences. I would like to also specifically thank Ting Zhu, my counsellor. You have really helped me a lot with your advices."

"We came here as non-residents for our infant’s immunisation knowing that NZ provides this free for all children regardless of immigration status. Called in advance and the recep was unsure and recommended that we consult with the doctor first, which is fair enough. However, the doctor was also unsure and said he would check with his nurse and that they’d call us back. We showed him the website that clearly stated all childhood immunisations to be free for all children in NZ and he said we did not qualify… We paid $95 for him to tell us that and left. A few days later, the clinic called to ask for my email address and I enquired about whether my child could do his immunisations there. The recep/nurse (not sure if it’s the same person?) said that she would check with her manager and get back to me. It’s been two months without any response, though the clinic still texts me reminding me that my child’s immunisations are coming up. It’s frustrating that we paid for nothing but even more frustrating that the clinic never got back to us when they repeatedly said they would. Anyway, we gave up and went to another clinic down the road where we got our child’s immunisation done on the same day without paying a single cent. That clinic immediately told us that all healthcare is free for children regardless of immigration status and were so professional and sincere. Non-residents with children under 5, immunisations and health checks are absolutely free for your child/children, don’t be deceived by this clinic!"

"Very good environment for an unprofessional clinic. Waste my time to visit yesterday, just told my wife they can't do the smear test during the pregnancy. The nurse should check the records before we make the appointment, ridiculous. And there is one more issue, my poor English couldn't explain properly, just leave it. Have to say doctors are talking nicely, their voice can make you trust them."