AA Insurance

"They like taking your money every month but take months to get back to you when you have a claim, so have to keep following up every week. Suggest looking at other insurance companies and doing some research."

"My car got stolen, police found the car, they told me it is not repairable. They paid me the money. When I try to get a similiar car, I realized that the money is not enough! With the inflation, the market value is rise, but at the AA, the value of my car is decreasing all the time. Stay away from this company, guys"

"One of the worst customer experiences you’ll face. Charged a premium for a plumber, we paid on the same day. A few days later, the the same issues comes back. I requested for a revisit, it is now 14 days and they still haven’t scheduled for someone to come! They stopped responding to emails about a week ago. Pathetic of a service, careless and no empathy, especially for something as important as this! We’ve started searching for alternatives."

"My car was stolen on the 6th of may and my vehicle was recovered 3 days later. Took the accessor a week to access my vehicle which they came to the conclusion it was repairable. My car was sent to Mazda for repairs and was never mechanically looked over and returned to me making bad noises. I have 2 surface bold rear tires due to my car being driven at speed and the handbrake being pulled which was never picked up on by the assessor, or Mazda. This could indicate other significant damages to my car and I believe it is negligent to return the car to the customer like that. Every time I ring following up on this, over a month after the event, it’s a half an hour wait and I am told the same thing, “I will send this off to the accessor.” The customer service isnt great im sick of dealing with a different person every time . I have already paid my $500 excess and my car is not even repaired!!"

"This business has the worst customer service i have ever experienced. Call to make a claim after being in a vehicle accident, the phone was answered almost immediately only to be transferred and placed on hold and told continuously to apply online becuase there busy. Soo i did. Did not hear from AA insurance for 5 days until i receive a templated email. Reply to the email asking for more information only to receive another templated email. Soo i try calling to get more specific information. Once again get the run around of please hold and contact online. Finally get the answer i need and follow the instructions given in another email from AA insurance only for it to be entirely incorrect and not the process the repair company uses. Atrocious customer service, atrocious communication. Just another multimillion dollar corporate with no care for its customers."