AIG Insurance New Zealand Limited

"AMI insurance claiming process for your reference: 1. Claiming started on 28th June, AMI/IAG only started requesting Police Report on 24th July (for nearly a month for them to initiate this request). Would you call it an intentional delay of claiming process? 2. According to Canstar, Many policies do not require you to pay an excess if you are not at fault and you have the details of the at-fault driver. And here you needed us to pay excess. What does the term "Comprehensive" means in your car policy? 3. AMI says: `This can be a lengthy process depending on the level of investigation the police need to do, and if the offender was caught and is going through the court process.` ie, as a victim of myself, you will like your customer to fork out all the expenses while AMI keeps all your excess while waiting for the court to finalise the decision that could last for years. 4. btw, throughout the whole claiming process, we had to call the garage to get updates and a lot of follow ups"

"Omg the worst insurance company I have ever come across in my life, seriously would definitely address them as liers or frauds. First of all they labeled our house damage as a gradual damage, (which was not at all a gradual damage)and after few heated arguments with the them, they finally said that if we can get it proved through a qualified builder that it’s not a gradual damage, they Will definitely pay us out for the cost of repair. “PETER RYAN” was the person who emailed us this that they would pay us the money if the builder approves that it’s not gradual damage. So now after the builder told the insurance company that it’s definitely not a gradual damage, now they brought in another way of manipulating us and not paying us out saying that the builder doesn’t know where the leak in the house is. These uneducated people don’t know that in order to find a leak they will have to open the whole floor area and check where the leak is. What does the position of the leak has to do with the damage, when it’s not even a gradual damage. These people are such liars and frauds, am gonna take this case to new Zealand media. And also to higher authorities for whatever scam they have been doing with there customers. Such a bad bad bad company (AMI) to get your insurance done. Don’t recommend anyone to come to these people."

"one of the worst travel insurance company ever, got insurance for a domestic flight, flight got cancelled and the rest of all the other international flight got cancelled. they claim to provide compensation for all the additional charges due to the cancelation but at the end just sent email that the domestic is refunded. thats all....... insurance is to cover ur unexpected charges from a service recovery"

"Avoid travel insurance underwritten by AIG (or names like AIG travelassist), many policies are. Especially the easy online ones They will leave you for dead if any problem. Clever use of delay tactics.. checking your medical records, losing your application, not progressing until contacted etc to avoid paying a claim. There's a policy clause saying they won't pay anything unless pre approved, then they delay delay delay until you have to act without the pre-approval, then don't pay out. Certainly they won't help you in any time of need either. I have a friend who needed airlifting and luckily insured elsewhere, this company would never do that for you. Travel can be risky and dangerous, you need a company that will have your back, they are out there. Not this one. They will be great taking your money and when you don't need to claim of course."

"Terrible customer services, my Van got stolen and the insurance wrote it off even though the repair was all superficial, they then sent the Campervan with all my personal belongings to a salvage yard over an hour away from my house and expect me to take the day off work to collect my personal items at my expense. Trying to resolve this problem has been a nightmare, will never use AIG again."