Pizza Club - Avondale

"I ordered my pizza online (steps were easy to follow and they had some really good deals as well) and once my order was confirmed I was notifed that it would take 20 minutes. That gave me enough time to go do my errands and then come back and collect my pizza. Place was accessible (which was lucky as the place is located on a very busy street - main street) so you were lucky if you were able to park on the side. If not, there should be parking available at the back of the place."

"Wohhh just amazing. What an outstanding experience. Amazing pizza with tempting flavour. Perfect pizza base with excellent toppings. Very quick service. Lovely and friendly staff. Superb suggestion."

"On Saturday 18th March, I ordered 2x Large Pizza’s & 2x Sides. This 1-Star review is focusing on the 2x sides: 1x Slingshot Fries "Not Spicy" (Peri Peri sauce to be added on the side but everything else as it is) + 1x Paneer Bites with Butter Chicken sauce swizzled on top which I paid extra for. I had called into the branch before placing my order and the staff member confirmed this is okay. I paid $12 for delivery however, fries turned up completely plain with all sauces on the side. If I wanted to plain fries - I would have gone to KFC. Paneer Bites were also completely plain with no butter chicken sauce swizzled on, let alone given on the side - which I paid extra for. Upon receiving my delivery, I called the branch to explain details but was put on hold for 10 minutes and wasn't called back. I called in again, 5 days later and spent 48 minutes on the phone speaking to 3 different people for them to understand their own mistakes. A lot of back and forth with the rep I spoke to as he had to keep calling his manager to relay my concerns. If the manager is not physically there in the store, you need to have someone else with delegated authority to make these decisions. No doubt, I would have held up your phone queue and when you run a business, losing customers and business is the last thing you’d want. During the final 3 minutes of the call another branch manager happen to be dropping by the Avondale branch for supplies and he was able to rectify the situation. I still had to take my own time to travel out to the store to pick up the order and the team did not refund any portion of the delivery fee I paid, initially. When I arrived at the store to pick up my new order, the fries & paneer bites were once again, COMPLETELY PLAIN. Did we spend 48 minutes on the phone for nothing? I requested the staff member add the required sauces onto the dishes then and there. Luckily this wasn't another delivery order! The branch advised they have new staff which is why the original order was incorrect. However, twice in a row after speaking with an experienced staff member & a manager - is that really the excuse you're going with? Even if staff tenure is causing problems, that is not the customer's problem. Overall, a very bad customer experience."