Chemist Warehouse LynnMall

"Horrible service! We bought a blood pressure monitor that was faulty. Being a pharmacist myself I know 100% 70/50 readings eight times in a row are very strange and abnormal. Went in on Saturday to sort the matter out. After being told we don’t know how to use it the lady said she could only send the monitor to the manufacturer and can’t do anything else for us. We said okay and were alright to wait. On Monday we got a call that our blood pressure monitor was ready, when presented at the shop we were informed it was not sent to the manufacturer. Instead it sat there over the entire weekend while staff kept trying it themselves and decided that it’s not faulty. So what was the point of lying to a customer? It was not sent to the manufacturer like you had said so instead you kept it and decided on your own it’s not faulty. The lady at the desk was saying 70/50 readings are not abnormal…. Absolutely hilarious! They wouldn’t let us return or exchange it now that’s it’s been opened and played around with by staff? Please educate your staff and don’t lie to customers."

"i asked for a medicine for urinary tract and asked a lady there to show me where the product is on my phone and without even looking at it properly (if she would she would read it saying Urinary stuff) she asked me to go to isle 5, which is all skin care products. I wish you guys have a little bit patience for the customers you guys have a big range and sometimes its really hard to find the products. And funny Enough my wife was saying the same lady was being pretty rude with an elderly person when he was asking about a prescription, saying she’s not a doctor hence she can help,"

"I recently visited Lynmall Chemist Warehouse and had a wonderful experience. The customer service was top-notch, with friendly and helpful staff readily available to assist. Moreover, they offered an impressive range of products and materials, making it easy to find everything I needed. Highly recommended!"

"Took a product up to the counter that was advertised on the shelf as 6.99$. Cashier asked if I was sure that the sign said 6.99$, I replied “ yes it says $6.99 “ - I even had a photo to show the cashier with short hair. She then told me that the sign showing $6.99 wasn’t taken down in time and that promo ended 2 days ago, and that I couldn’t buy it for $6.99. I tried to state that if a product is advertised for 6.99$ she’d have to sell it for that price due to consumer laws. She didn’t want to listen to any of that. Instead she continued to be very rude and proceed to ignore me. I wasn’t too happy with her customer service and ended up speaking to the male security guard who was very helpful and who kindly led me to the manager. Manager was friendly and helpful. She sold the product to me for (6.99$). Chemist Warehouse New Lynn - please educate your employers regarding consumer law agreement acts and to also be kind."