Chemist Warehouse Westgate NZ

"Purchased a faulty item and try to refund in store. They took it back for investigation and told me to wait at home. After 3 weeks I have not heard from them and they never pickup phones or answer emails. I came to the store several times but no one knew what is going on and just tell me to go home and wait. This is against consumer law and their behaviors are illegal. Will never go to that place again."

"Tried to return a product where the wires had come out after 3 months of use. The manager said there is no warranty on the product (there is a 1 year warranty), they were quite rude and obviously have no idea about the consumer guarantees act. I couldn't be bothered to continue arguing with them so will try get my money back directly through the company. Chemist Warehouse Westgate have no idea of their obligations!"

"Bad experience tonight trying to return a faulty product. Staff were insistent that I sort it out with the product supplier, despite that I bought it directly at chemist warehouse. Manager got involved and eventually they agreed to a replacement. Staff might want to familiarise themselves with the consumer guarantees act and understand their responsibilities under this act."

"So the pharmacist incorrectly fills my prescription (that alone should be concerning), then proceeds to get stroppy when told she had made a mistake, tells me I'm wrong, I show her the mistake on the original prescription, no apology, then gets mad that I'm frustrated when she tells me it can't be done straight away. Read the script properly in the first place and if you're corrected, apologise and sort the problem."

"I ordered 4 items online, my credit card was debited immediately. it took 14 days for only 1 item to be delivered and when I made a complaint I was informed that 2 of the items ordered are out of stock and the 4th item is on its way. 3 weeks have now passed only 1 item delivered and no refund received. If an item is out of stock why does the system allows for it to be ordered? shambolic system and shockingly bad service. will never use again"