Henderson Medical Centre

"It is almost impossible to get an appointment when you are actually sick as they are always fully booked for days on end. Only reason i am still with this medical center is cause of one GP. otherwise would never recommend to anyone as they expect you to book in advance as though you have visions of when you will need to see a doctor. cant understand why this place cant have a triaging system with few appointments left unallocated per day for paed's or elderly. HIRE MORE DOCTORS and NURSE PRACTIONERS IF NEEDED."

"The center was really good until last year but from this year everything changed i dont know what. If you call the centre the minimum wait time is 15-20min before someone answers and the people who answer the call are not empathetic at all. If you have a sick 1 year old at home and trying to get an appointment they will say the nearest appointment is next week or take the kid to whitecross where the waiting time is 4-6hours. How will i know that my kid will be sick next week and prebook appointments?? How does this work."

"My first time there. Apt set for 330pm. Didn't see a doctor for some time after. Tried to explain my pain and how it was caused. Felt rushed to leave. When I asked about my other pains from the same incident, I was told, "I don't have time for that! Book in again and see your Dr."... Anyways, Looking at my ACC form Details and not everything I said was noted, some vital parts missing, just an abbreviated version which doesn't even paint the picture of how it occured or explain the level of pain I felt when it began. 1-star for Prescription and 1-star Directing me to the Physio on the corner, that showed more care by actually listening to what I said. Physio knew more about it and explained it better to me. Thanks for what seems to me, a Fraudulent ACC claim? Glad ACC accepted my claim. Just gotta get the facts right. Yours Painfully"

"Worst doctors place out west. Waiting lines are so long because you get forgotten about, terrible communication, and a money hungry business. They have no real doctors who can actually help you so when you bring up your issues they'll just send you to another place but still want your money. Went in for to get my ear checked (blocked and infected) they sent me to an ear clinic and still charged me $60. Went in for contraceptives for endometriosis and told me it was all free until after i got the jadelle they told me it would be $300 to remove it and never informed me of the negative aspects before going on it. Whenever i go in for pap smear they make me do it myself in the disgusting bathrooms and still charge me for it. Multiple times they forgot to call me back and give me results for some things. Everytime i come in for an issue i get told to go somehwere else they are so useless. Terrible place please go anywhere but here if you care about saving money and your own health and wellbeing. Also sending me automatic texts that i owe them when i dont owe them and having to wait 30mins for them to pickup to deal with it. This place should be shut down this is only a quarter of the issues i've had with this medical centre."

"I arrived early and was seen before my appointment time. The surgery on my foot went well and I was fully informed all the way, including follow up. The surgeon was chatty and personable. I returned three times to have the wound checked and the dressing changed. The nurses were excellent. Reception staff are pleasant and helpful."