Booster

Welcome to Booster, a leading finance institution located at 142 Lambton Quay, Wellington, New Zealand. At Booster, we specialize in providing exceptional services in KiwiSaver, Investments, UK Pensions, and money know-how.

We understand that your satisfaction is of utmost importance, which is why we have a dedicated complaints process in place. If you have any issues or complaints about your investment, we encourage you to get in touch with us. Our team will go above and beyond to assist you and find a resolution that meets your needs.

In the unlikely event that you are not satisfied with the outcome of our internal complaints process, we offer an external dispute resolution scheme through the Financial Dispute Resolution Service. This independent service provides a free and impartial platform to investigate and resolve your complaint, ensuring that your concerns are addressed to your satisfaction.

Should you need to escalate your complaint further, you can refer it to our dispute resolution scheme. Rest assured, there will be no fees charged for the investigation or resolution of your complaint. The Financial Dispute Resolution Service, located at Level 4, 142 Lambton Quay, Wellington, is committed to helping you find a fair and just resolution.

For any correspondence related to complaints or disputes, please use the following addresses:

Booster Investment Management Limited

C/o Chief Operating Officer

PO Box 11872

Manners Street

Wellington 6142

General Manager, Corporate Trustee Service

Public Trust

Level 8, Public Trust Building

22 Willeston Street

Private Bag 5902

Wellington 6140

At Booster, we strive to provide exceptional financial services and ensure that your concerns are addressed promptly and fairly. Trust us with your investments, and we will work tirelessly to exceed your expectations.