Family Action
About the Business
Welcome to Family Action, located at 2/197 Universal Drive, Henderson, Auckland, New Zealand. As an establishment focused on health and well-being, we aim to provide a safe and supportive environment for individuals and families who have experienced abuse, trauma, family, and sexual violence.
At Family Action, we offer a wide range of services to cater to the diverse needs of our clients. Our dedicated team provides counselling, outreach programs, women's refuge, and youth programs. We understand the urgency and importance of seeking safety from family violence, which is why we run the West Auckland women's refuge for victims in need of immediate protection. Each case is carefully assessed, and a personalized safety plan is created to ensure the well-being of our clients.
One of our core specialties is providing free and confidential support to survivors of sexual harm and their families in West Auckland. Our crisis team is available to assist individuals who have recently experienced such trauma or those who are dealing with past incidents. We believe in empowering our clients and helping them overcome the challenges they face.
Family Action Outreach is here to support all individuals in crisis who are experiencing family violence. We provide a caring and confidential space where you can freely discuss any issues you may be facing in your relationship. Our team is dedicated to helping you navigate through difficult times and find solutions.
For victims of sexual abuse or assault, we offer ACC Sensitive Claims, which is a support program funded by ACC. This program allows you or your whanau (family) to have one-to-one sessions with an ACC approved therapist, ensuring you receive the necessary care and support.
Our counseling services cater to individuals affected by family and sexual violence, abuse, or trauma. We understand the importance of providing a safe and non-judgmental space for individuals to heal and grow.
Kids Action is a dedicated space where children and teenagers, along with their parents, can access tailored resources, activities, and support. We believe in empowering young minds and providing them with the tools they need to navigate their experiences.
But don't just take our word for it. Here are some testimonials from our clients who have found solace and support through Family Action:
"I found it really helpful learning to challenge negative thoughts by looking at the positive things that are going on which I never used to focus on. I felt listened to and helped."
"Family Action has been very supportive, reassuring, and empowering. It was such a great help. They gave me the feeling of not being alone. Thank you!"
"Family Action was a life saver! Being able to talk through my challenges and unpack my guilt and shame and embarrassment about my situation has really helped me."
"Thank you so much, Family Action. The Group was the step up I needed to get on my feet and be able to move forward psychologically and emotionally."
At Family Action, we provide a caring and confidential space to discuss issues affecting relationships, family dynamics, sexual violence, abuse, and anger issues in children and young people. We also offer ChangeWorks Youth Programs designed specifically for at-risk youth.
We invite you to explore our website and learn more about the services we offer. If you or someone you know is in need of support, please don't hesitate to reach out to us. We are here to help you on your journey towards healing and empowerment.
Location & Phone number
197 Universal Drive, Henderson, Auckland, New Zealand
Hours open
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"You should tell Abbi not to shame parents and continually be on their back about missing sessions. My son gets sick often and even after messaging her to let her know why he can't come she continues to tell me he needs to continually attend them. My child being sick is out of my control and I can't help it if we miss sessions. I brought him in today sick, because all Abbi worries about is him attending. Then she calls to tell me she can't work with a sick child. What do you want from me ? You complain that he doesn't show up enough and seems you don't believe me when i tell you he cant attended due to being sick then put pressure on me to bring him in. Then I do and you still complain. Oh and you guys should sort put a proper complaint system instead of flogging me off the nearest manager who can't even answer their phone."
"Highly recommend Family Action as there was a huge waiting list for counselling. Larah was simply fantastic in that she rung me every week and cared! Very helpful, knowledgeable and supportive."
"Go to them if you don't love your family. If you want Oranga tamariki and police, lawyers, courts involved this is the place to go otherwise stay away."
"Awful would not recommend. I went to them with childhood cptsd and multiple other mentail disorders and they gave me absolutely nothing. They claim to be professionals about trauma but they don’t know how to deal with anything. I saw two of them Anihera and Ingrid and they are both just as bad and I bet the rest of the batch is just as rotten. They seriously need to find a new job that actually benefits society because theyre doing more harm than good. No wonder so many people’s mental health is getting worse than better with such bad mental service."
"Family action provided absolutely no support for me. They asked how I was coping and I told them about all the struggles I was facing and was told they couldn’t help me. Just wasted my time and caused unnecessary hurt"
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