Team Global Express

"Terrible - my package has been stolen from my apartment complex as within 2 mins of me going downstairs the toll courier driver left my package unattended - signed for it themselves and now i am left with no communication from them and a package which is over $100 worth of stuff gone and no compensation from the shopping website as they can't do anything as TOLL SIGNED IT THEMSELVES now going through camera footage to see if toll stole it themselves not Happy at all kinda hoping toll did take it and i will be following this up"

"NZ Post recommended Toll and one other freight company. I had an oversized and quite heavy package to send to the South Island, so called Toll for a quote. The person on the phone was interested, helpful and patient. This was a pleasant surprise as I'm just an individual cash customer for a one-off transaction. The quote was shockingly low. I do appreciate that it is Depot to Depot but that is a great help. I dropped it round to the Wellington depot thus morning and again - the service was brilliant. Easy access, ample parking, clear signs and very well presented inside. The staff were fantastic - easy process with tracking. I accept that the package isn't at the destination yet nor do I know whether it is in one piece - I'll do an update once it is there. So far - thoroughly recommended. Just as an update, package got to the recipient on the next day. Truly exceptional service for the price."

"A very easy place to navigate. Helpful staff. The forklift driver had a level of skill that was staggering. Even asked me what way I wanted the quad bike loaded onto my trailer. Very thoughtful. Freight was super fast to arrive. Overall, a superb level of service"

"My parcel has been in Wellington for 13 days now and has been unable to find its way to my house. The sender told me there was a misdelivery, then that it was back at the depot awaiting delivery. Any communication with Toll themselves has been fruitless and frustrating. I would strongly recommend against using them."

"So I purchased an order from Cotton On over a week ago. I contact the Cotton On customer service team to ask what's happening to be told "it's been delivered" which it had not. So I waited till the next day, called again to only finally be given my tracking number. Tracked my item to see it was in Wellington, so why had it not been delivered? Called Toll and spoke with someone who told me they had my package and that it would be delivered. 2 days later and I'm still waiting for my package... called AGAIN to be told someone would be delivering it TODAY and it's now 6 PM. I've been on hold to TOLL for an hour now trying to track down my package and when it's arriving. I'm really disappointed, sad that I could not choose the courier company my package was being delivered with because I would not have chosen this company. I do not recommend using this company or buying items from companies that use this company for the deliveries. I'm now wondering if I'm ever going to see this package, all presents for my baby brother for Christmas. I would rate lower than 1 star but this is the lowest option. Toll, you need to sort your company. A lot of bad reviews I've read myself and after my own experience - never again."