QT Auckland

"My partner and I stayed here on Saturday night and I have to say, after being really keen to stay here, I was really underwhelmed. Before check in across the time space of 5hrs I phoned 4 times to ask about valet parking, the calls didn't even ring. There was an automated message saying no one was available. One time, the automated message just said goodbye and hung up! We got there and went to check in and I found the desk team really rude and unwelcoming. The one that checked us in especially made us feel very unwelcome. Up in the room, while styled the rooms have a very cold and industrial feel. The lighting was very poor, I found it really hard to put my make up on. The ceiling was concrete and the decor was very dark. There was literally no view and the window was almost completely obstructed by the arch above the doorway to the hotel so there was next to no natural light either. The top floor here is 5 so it's not a very tall hotel and the surrounding buildings are very tall thus I imagine the view from most rooms wouldn't be the best. At check out, (about 9.30am) which I assume is a busy time, they only had 1 staff member on reception and the line to check out was long and slow. All in all, very unimpressed by this hotel. Looks stylish on the surface but the lack of customer service and the cold industrial feel of it really let the place down. We will not being staying here again and will head back to our usual hotel - The Voco as the service, rooms and amenities there are much superior for a hotel in the same price range."

"Great room, and view of the city. Found the bed a little soft otherwise, it was a lovely space. Loved the quality toiletry products - Kevin Murphy; and the bar/ refreshment section again; quality liquor. The manager we dealt with was incredibly helpful, a skilled and experienced professional in the industry.. and the only person who could drive/ park our manual car (he was rewarded as it is a V8 supercar with relentless glorious pipes; which he was rapt to get behind the wheel of, & has a fond appreciation for)! This manager helped to make our stay all the more enjoyable. He had a few friendly and helpful/ efficient staff however, I thought two could've been more on the same page regarding our booking (one would think, information of each guest is easily accessible, have all necessary information required - to check in/ check out guests smoothly and efficiently...). That aside, we'll go back again!"

"My husband and I really enjoyed our two nights stay at QT Auckland. Great central location! We were able to discover a lot of Auckland city from this location. Loved the modern, quirky décor. The staff were always very helpful and friendly. The executive room was spacious and we were fortunate to have the balcony to enjoy the sun and views. The room and the common areas were very clean and well presented. The room had enough switches and charging points and I was impressed to see affiliation with Six for good who provide quality products and contribute to children's charity. The room service was excellent! We enjoyed the food and the views from the rooftop bar and also enjoyed our breakfasts and dinners at the exceptional Esther restaurant. Highly recommend!"

"Loved my stay at QT Auckland. The room was great and very comfortable. Loved the amenities and also the shelf of wine available for purchase was cool. The design of the hotel is very cool, and Esther was a great spot for pre-dinner drinks."

"QT Auckland is quite boutique with only about 150 rooms. They are all well appointed and suitable for business and leisure. I wouldn't recommend the lead in room category for business travel as there is no desk. The rooftop bar is really cool and the food very good. Recommend the 4 Pillars Shiraz gin and tonic. Staff is very attentive. The only reason for my 4 stars for the rooms is that the decor is a bit dark for my liking."