Accuro Health Insurance
About the Business
Welcome to Accuro Health Insurance, located at 17 Whitmore Street in Wellington, New Zealand. As a New Zealand-owned, not-for-profit insurer, we prioritize our 30,000 members above all else. With our commitment to exceptional products, speedy claims processing, and a knowledgeable customer service team, it's no surprise that we are regarded as New Zealand's best little health insurer.
At Accuro, we believe in putting people first and treating our members as partners, not just clients. As an active insurer, we take a proactive approach to engage with you and support your overall health and well-being.
Being a not-for-profit cooperative means that we work solely for the benefit of our members, not shareholders. Founded by doctors and nurses over 50 years ago, we specialize exclusively in health insurance, making us experts in the field.
Introducing our active benefits program, designed to provide our members with access to resources, benefits, and services that proactively support their health and the well-being of their families. We understand the importance of feeling confident about your diagnosis or treatment plan, which is why we offer the opportunity to seek a second opinion from the world's top doctors.
Mental health is a significant concern, with 1 in 5 New Zealanders expected to experience a mental health issue in the next 12 months. Our tool can help you access professional mental health services faster, ensuring you receive the support you need.
Did you know that 53% of health conditions are avoidable? To help you proactively prevent preventable issues, we offer a range of wellness apps that can support your well-being.
New Zealand has the highest rates of bowel and skin cancer in the world. Early detection is crucial, as it can increase survival chances by up to 90%. We provide preventative screening tools to help you stay on top of your health.
We offer health insurance for New Zealand citizens or residents, children only, and holders of temporary work visas. Additionally, we provide health insurance for employees, ensuring they have quick access to medical care and treatment.
For your convenience, we are currently processing hospital and surgical claims received on 21 August 2023, as well as primary claims (e.g., GP or dentist visits) received on the same date.
Exciting news! Phase one of our new policy administration system recently went live, marking a significant step in Accuro's recovery from a cyber incident. This update enhances our service and ensures a smoother experience for our members.
We recently held our AGM for the Financial Year ending 31 August 2022, where we elected two Directors onto our Board. We are constantly striving to improve and provide the best possible service to our members.
Accuro Health Insurance Society Limited (FSP3981) holds a Class 2 Financial Advice Provider License issued by the Financial Markets Authority. While we do not currently provide personalized financial advice under the Financial Markets Conduct Act, please refer to our disclosure statement for more information.
Rest assured, our license is subject to the standard conditions for full advice provider licenses. At Accuro Health Insurance, we are committed to your well-being and are here to support you every step of the way.
Photos
Location & Phone number
17 Whitmore Street, Wellington Central, Wellington, New Zealand
Hours open
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Echoing many other's opinions, refunds are excessively slow, claims are not received with no information, premiums continue to rise for excessively poor service since the Cyber attack. As a family we have been with Accuro for over 15 years and if it weren't one of my sons having a medical condition I would cancell and move insurers. I have sent countless emails, spend excessively long times on the phone trying to sort out claims, refunds, premiums. Accuro is now one of the worst insurance agencies to deal with, a huge drop in standard of care for a health insurer and the cyberattack cannot continue to be the reaons why the standard of care is now poor which is a shame."
"Have been using Accuro for 5 years now. Need to cancel my policy now as moving overseas. They don't reply on e-mails with out of office response saying that they are still working on e-mails from April in June. And I cannot get hold of them over the phone either - endless waiting. I understand that you had a cyber security incident but it was a year ago - more than enough time to catch up. Being unreachable won't help you to catch up. Get more customer service reps in the interim. Outsource."
"Disgusted in their service. I pay for over 40 staff and their families full cover and they can't even complete a claim correctly or on time, recent claims are 4 months overdue. I am now getting hospitals debt collecting US because Accuro can't do the job they are paid a premium to do. We are now looking at switching our company to another. So disappointing, no matter how many times we call for help, they just say as soon as possible and keep blaming a computer issue from over a year ago. Would not recommend unless a miraculous change."
"Cancelled my policy due to poor communication and long waits on refunds. They had a cyber incident then my premium was raised and got told they calculated my premium incorrectly and I had to pay for 2 months difference, ridiculous like it was my own fault. Even when I cancelled they didnt even try to retain me as a customer or ask why, just poor service in general. Now have a more inclusive policy with a different company which is cheaper."
"I have been a member for years and always had great service. Since the cyber attack I am still waiting for reimbursement of medical fees that I submitted in March, I have now got my premiums increased by $13 a fortnight and then final straw today I receive notice that I owe them money for them not withdrawing my premiums correctly. I strongly recommend if you are considering Accuro do not!! I have spoken to management who can't even give me an estimated time frame for reimbursement of my costs. Definitely the worst insurer I have ever dealt with."
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