Life Pharmacy Birkenhead

"Went for our boosters as walk ins. Great service and really well organised. Staff were all lovely. Knowledgeable about their beauty products and they all seemed happy in their jobs. I am going to use them now for any pharmaceutical needs as well. Great team"

"First review and first time I've felt compelled to comment. Had some experiences recently where the staff have been quite rude, which was never my previous experience. Barely answer the phone. The organization and management of this pharmacy needs some serious work."

"I initially experienced pretty terrible customer service and sent an email just letting them know of my experience. The owner Conrad called me up to apologise and explain why the experience might have been that way (post-COVID staff shortages, inexperienced staff, overworked staff etc). He then offered to help out with what I needed right away. They say it's not about how you messed up, but how you recover from that, and I really appreciated my conversation with Conrad. It turned the experience from something frustrating into something really good. Cheers."

"Having visited this chemist shop for my covid booster shot. I was pleased to bring my wife here for her to choose the cosmetic products that she wanted. The beautician was very very helpful and certainly knew the range of products available. This meant that for the second time we were very satisfied with the overall level of service and the appearance of the shop in general. Would certainly recommend this chemist shop."

"Very unhappy today. Staff are not very friendly and not communicating well. I was told the prescription will be ready in about 20 minutes and I was waiting in front of the counter for 25 minutes. Nobody check on me even few other customers has already got their prescriptions. Finally I got mine, then a pharmacist told me one of the item is out of stock. ( it is okay that happens) but they tried to charge me for that as well. Also I asked if I can get back the prescription which hasn't dispensed and the shop staff had no idea what to do. She said I can go any other pharmacy with the receipt from them. I know I need my prescription back to go other pharmacy and I asked her if it's really true. She was very annoyed to ask other staffs and pharmacists didn't even care what is happening in front of them. I think there should be improvement in communication. I wouldn't go back."