HYPE DC Cuba Mall

"Just got ignored by the 3 team members in the store. I was the only one there. Not even a hello. ☹️"

"Previously have always experienced amazing customer service at the Hype Cuba Mall store, hence why we went to buy another pair of shoes from them over other stores. However, am incredibly shocked and disappointed in the customer service we experienced today. There was no ‘hello’ or ‘how can I help you’ upon first arriving in the store. We proceeded to pick up two pairs of shoes to try on. The two store assistants were too engrossed in their own conversations and gossip to see us standing there waiting for a good ten minutes to be served. One employee announced they needed a five minute break out the back and proceeded to walk right past us with eyes purposely averted to the ground. The other girl eventually looked in our direction to which we responded “can you help us please?”. After asking for our sizes, one pair of shoes she bought back in the appropriate size but just put the box down beside me without saying anything and walked away. Didn’t take them out of the box and when I did, all of the buckles on the shoes were still undone. The other pair of shoes didn’t have the desired size in stock. The employee didn’t even consider to provide the a different style or colour to try on for the correct size. We weren’t checked up on and were not approached again to ask if the shoes were ok or to check if they fitted correctly. The shoes I tried on did fit correctly. But with service like that there was no way I was going to give these girls $210 of my money. Placed the box of shoes on the front counter, again with no response from the store employee apart from a filthy look. Went to a different shoe store further down the road and ended up paying more for the shoes. However, for amazing service and experiencing how customers should be treated I was more than willing to pay the extra. This is a real shame from a store that normally has such amazing customer service and really friendly staff."

"Asked to try on a pair of shoes, assistant went out the back and brought box to me and put it beside me and walked away saying if there was anything I needed to let her know. Didn't even take them out of the box or offer to lace them. Reading other reviews sounds like I really lucked out on great service. So disappointed I walked out and bought them from another store in Wellington where I got exceptional service."

"Really appreciated the help and overall customer service experience brought by who i believe was Danika. She went above and beyond in helping me and really had the vibes going. Truly grateful for her services, definitely gonna come back!!"