Approved Real Estate

"Would definitely NOT recommend this realestate … we rented with this 2 years after the property manger changing at least 4 times without being told. No communication regarding anything! Extremely rude agents especially Antonia. Would have them turn up for house inspections over 1/2 late that would go for over an 1.5hrs. We would have workers attended the property 7am on Saturday without prior notice given, Even after several emails asking the realestate to sort the communication with the owner so we didn’t have this happen again which it continued. They sent out a gardener to cut a tree down who never return to clean up tree so had to be out of pocket with hiring a trailer to remove the green waste. The realestate stole money from our rent to pay water bills without our knowledge then refused to return money until we mentioned legal action. They withheld money from our bond even though the cleaning had been done, it took 2 months for action to be taken in returning our bond after legal action was taken as they were in the wrong. The list goes on… Worst experience of renting we have ever had."

"Everyone is nice enough, however, communication is very poor. We were in a rental property for 2 years and had to continually chase up our requests. We vacated the property almost 2 months ago and are still awaiting bond reimbursement."

"Would not recommend this real estate company at all. Had no communication in regards to our maintenance issues that we lodged over 2 months ago, we have sent countless emails of our place being unliveable and unsafe. We are paying top dollar for a 3 bedroom, 2 bathroom townhouse and only have had 1 bathroom the entire time. The property manager that was looking after our place left the company and no one had the courtesy let us know. Completely unprofessional. Advised us that they were going to get another agent to call us but I am not holding my breathe for that to happen."

"I had the pleasure of dealing with Sussan Aresti she is such a lovely person to talk to, very kind and patient and answered all my questions, made me feel at ease with renting my property. Sussan is very knowledgeable in her field, I would recommend Sussan and Approved Real Estate to anyone looking at putting their property on the rental market. I have no issue letting Sussan manage my property"

"We had a broken lock on our door, and we emailed approved about it. it was pointed out in inspections as well, and it was never followed up on their end. because we could not properly lock our doors the unit was broken into and i lost not only $4000 of electronics but also a whole semesters uni work. after the break-in, the lock was mildly rectified (the door frame bent back into position) and approved considered this a suitable repair. There was also some electrical work done up in the ceiling, and according to the electricians, the wiring of the unit was dangerously incorrectly wired, and they were on the phone to approved to inform them of the badly wired switchboard. This was not rectified either. Then as a final insult, they claimed we left the unit in a dirty state when we left. that place was left in a -better- condition than when we moved in. goodbye to part of the bond."