HealthSave 52 Thorpe Street, Rockingham, Western Australia 6168

"My experience with HealthSave Rockingham has been excellent. Mum and Dad have been long term happy customers, and when both of them fell ill earlier this year, I had the pleasure of dealing with Tim and Celeste who were extremely helpful and understanding. Nothing was too much trouble, and they were always willing to assist with the many queries I had and offered helpful advice. Also if I got stuck with work and my parents needed something urgently, they said to just give them a call and they'll sort it out. It's been a very stressful few months dealing with so many different people, but HealthSave have definitely been a stand out for their compassion and professionalism. Yesterday I required some urgent paperwork for mum's admission into a nursing home, and this was organised promptly and easily. Thanks again guys for all your help."

"Today I went into the store after leaving hospital to pick up a binder (corset). We were told they had them in the store after my nurse called the day before. When I arrived the woman behind the counter was extremely flustered and agitated and told me they didn’t have them. She then told me I wouldn’t be able to get any as chemist don’t stock them. I was clearly stressed and upset as it was the first time I was on my feet for more than two minutes from my surgery. I felt awful and ended up in tears. I didn’t even want to get my script filled because I wanted to leave but she had my script in her hand. I get people have bad days but it could have been handled much better. I ended up ringing my local chemist they went above and beyond to help me. I won’t be going back to this chemist again."

"Anna and Tim are wonderful people. They are not only helpful but kind and respectful. They always help out with all your needs and they have excellent communication skills."

"Tim and Anna are some of the most caring, dedicated people I've ever met. After moving out of the area for many years, they still remembered us by name and always do their utmost to do the right thing by everyone. I've witnessed them being abused in this chemist for just that reason, on more than one occasion. For the small window of time between Codeine being monitored, and it coming off the shelves, they did use a notebook to record details, but a name and number only, which doesn't compromise safety, and was a temporary measure before Codeine became script-only medication, and is monitored securely the same as all other scripts. You should not boycott this beautifully friendly pharmacist because of one person who had a bad experience with a totally different chemists' compromised security procedures! Ignore that one star review!"