Vapiano Grand Central Margaret Street, Toowoomba City, Queensland 4350

"Takeaway order. Unfortunately this is our least favourite Vapiano franchise and probably the worst Italian restaurant we’ve been to in recent times. It seemed like they don’t really care about what comes out of their kitchen or pay attention to what the order really is. Im being very generous with the 2 stars - probably for the pizza and the appreciable customer service. However don’t be misled by some of the 5 star reviews that are fake as they follow a pattern. We ordered 4 dishes: 1. Classic Margherita on GF base - GOOD. the kids loved it, it was delicious. 2. Pasta Pomodoro with Gnocchi (requested it to be spicy) - BAD. The Gnocci was a bit chewy, seemed cooked but something was odd about the texture. There was no spice at all. 3. Pasta Pomodoro with Gnocchi (requested it to be extra spicy) - VERY BAD. My wife thought her gnocchi was a bit powdery. And absolutely no spice at all, despite asking for extra spice. 4. Pesto E Spinachi - DISASTER. Even my 13 yo daughter could make a simple pasta with ingredients listed in the title. What we got was a large bowl of half cooked Spiroli pasta with some creme sauce at the bottom and some basil leaves on top. The whole thing was so dry due lack of any pesto sauce (despite being a pesto dish) and half cooked pasta. Condiments - We had asked for some SALT in a ramekin but they decided to give us SUGAR instead. Requested for the complementary ciabatta bread which was missing from the order. Note: Vapiano is comfort food for our family. We’re a regular at the Mt Gravatt store visiting atleast once a fortnight and have also visited other Vapiano stores in Carindale and the Gold Coast. Unfortunately we won’t be visiting this store again. My personal suggestion to the owner is to make the effort to visit the store in Mt Gravatt and see how good the food tastes there. Probably some training for the chef on authenticity of Italian food and more quality check on everything that comes out of the kitchen."

"Great atmosphere! The food was prompt and the service was great! Maybe have more sitting chairs instead of high ones and remove the island in the middle of the tables to create more space for dishes."

"Came in last night for drinks and I had to get the meatballs bc I’m obsessed with meatballs (ordered 2 entree serves). To start off with, I am super picky so this isn’t anything against the chef other than the approach they took after. When they first arrived they came with minimal sauce and sharp Parmesan, to me, the sauce is the best part and I won’t eat sharp Parmesan, only shaved. I brought them up and spoke to the chef as I was a little disappointed. He re made them (I think, I don’t actually know, either way I’m not fussed) added extra sauce and shaved Parmesan and they were delicious. I always love the food and I get the meatballs on Uber eats if I get it from you guys and they never ever disappoint. So thank you for being so gracious and respectful, it’s hard to order your favourite food and receive it how you like it so I really appreciate you guys accommodating my pickiness."

"It’s my second time to dine here. I had Carbonara before and this time I ate Alfredo and it tastes really good. Love it! I also wanted to add that Joel, the chef was really nice and friendly. He made sure that we are enjoying the food. Excellent service!"

"Wonderful, delicious food and an amazing friendly waiter.... Thank you so much, we will remember the experience and spread the word! :)"