Aquarius on The Beach

"Our stay was over the past two days We were on the 11th floor with a great view but, unfortunately, our room was near the lift. The constant grinding noise from the lift operating was particularly disturbing in the nighttime and early morning periods It actually woke us up many times When I mentioned this to the receptionist on checkout she obviously knew all about this but had never mentioned this at check in. Got the impression she didn’t care and there was no apology for this constant noise annoyance! Our room was fine but we were dismayed to find a bath/shower arrangement in the bathroom We are both in our seventies and found that entering and exiting the bath/shower was difficult and unsafe as there were no grab rails to assist us Again on check out I mentioned this to the receptionist who told me there were units with walk in showers! Again we were not told of this option. I rang and booked direct with them fully expecting a walk in shower never imagining a bath/shower arrangement All in all a poor response from the person in reception who obviously couldn’t care less about the issues and needs of the clientele during their stay"

"Nice enough rooms, awesome view and great location. No restaurant at the hotel but plenty of options down the road. Pool area nice."

"Have stayed here several times and the service was great but absolutely disgusting this time. The young girl on front reception is so rude. The shower is broken and was known by management Won't give us a reduction. They close the back gate at 2pm but was told late afternoon by management. Room is dirty and damaged. Won't be staying here again. Being X Locals I'll be letting everyone know"

"Our second stay. Rooms are dated but clean. Staff are friendly and helpful. The views both times have been amazing and it's located close to everything we needed. Enjoyed the dining on offer all within walking distance and the chance to stroll along the strand during our stay. Will definitely stay again."

"Sure, the rooms are a little dated but still comfortable and clean and, the way I see it, it’s a crash pad, get out and enjoy what’s right on your door stop. The location and views are worth staying here for, being on The Strand, the best location in Townsville. There are plenty of places to buy food and drink, even right next door! I couldn’t park out the back in the hotel car park due to upgrades taking place but street parking directly out front was ample, well lit and free. If I had a gripe I’d say the after hours check-in wasn’t clear (I did use a third party agent). I’d like to think details should be posted at the entrance or in an email. The after hours staff member I spoke with was friendly and helpful, as was the young lady at the front desk when I checked out. I thoroughly recommend staying here and I’ll definitely be back."