Mark Dodge Motoring

"Slight drama left us needing a fuel rescue - quick phonecall to Mark Dodge who was very helpful and understanding. Had us back on the road in a matter of hours, professional and educational service. Was upfront with pricing and expected outcomes."

"We are people that value customer service, so it was very refreshing to find that Jordan from Mark Dodge Motoring kept the standard up to what we had experienced at our first Interaction with this professional and friendly organisation. Thank you Jordan for your service. We will be back."

"We've used Mark Dodge and his crew for a couple of years and yes, they are at the top end when it comes to labour cost but we've always said that they have really good customer service. But something must have changed. Still high labour cost but now the customer service is really bad. I had my vehicle in for a service a couple of months ago. The customer service person said that they would call me back when the car was done. I never received this phone call and went there at 4pm to pick up the car. The workshop was closed, even though they say they're open until 5pm. I called the office number and got Mark to bring out the car. What I didn't know, driving off was that they had found a leak in the radiator which affected the performance of the aircon (which worked fine when I dropped off the car earlier in the morning). This was in the notes but the technician hadn't (as mentioned before) given me a call to advise this. Now my car is in for another issue and Mark Dodge had to order parts to fix it. It's been at their premise for almost three weeks and was booked in for repairs yesterday and today. I have not received a phone call from the customer service advising anything, they have only responded when I have called to enquire of the process. Today, I did expect to be able to pick up my car from the workshop, still no calls from the customer service, so I just got off the phone. The car will not be ready today (Friday) so I have to wait until Monday. I asked the customer service person if the car will be ready on Monday but he could not confirm that. Mark, you really need to look at how your guys at the front keep your customers updated. Far out, a phone call to the customer is all it takes. Most of us will understand if things take a bit longer but not letting us know makes the experience of your service really bad. *disappointed*"

"Stay away from this place. I would recommend looking for a different workshop, one that has a better reputation for quality workmanship and fair pricing. It's important to take care of your car and make sure it's in good shape, but it shouldn't come at the cost ($147.27/Tradesman Hour) of your wallet or your peace of mind."

"These guys are absolutely brilliant. I had an intermittent issue that was causing my car to stop dead, it took them 2 goes to find it ( it wasn't a straight forward fault, so they did well, I have experience and was struggling to find it myself) and after not having my car for a while, it is back on the road and purring. Very, very impressed, really happy with the service professionalism of the staff and the work done. I don't normally let other people work on my car, I do it myself, but these guys are very good, and I will use them again if I need to."