Hillcrest Holden Service

"Very happy with the service I got. The staff were great and answered any and all questions I had. There was no pressure with looking/buying the car. I couldn't fault them."

"Ongoing issue going for the past 6 months. Last 2 weeks they’ve had the car, no one calls back when they say they will (this happened 3 x) finally get through to the service department after long hold time and the call disconnects (2 x) get someone and ask for a courtesy car because we’re starting to get desperate (after a week and a half) and told we’d “see what’s happening when I call you this afternoon” (no call) this was a Friday and still NO call Tuesday. Really tired of the lack of service"

"These guys are unbelievable took my Colorado for service and asked few things to be changed under warranty and they told me they have to asked for approval and I was supposed to get a call back. 6 months later no one called me. I called them 6 times to see what’s going on and the response is always the same someone will call you back but no one returned my calls. Finally spoke to someone after refusing to wait for another ‘someone will call you back’ the guy was rude and told me that someone already spoke to me when no one actually called me. These guys really don’t care about customer service. If you can please go elsewhere."

"Today i have had another miserable performance from Hillcrest Holden Service crew, and it's the third one in the row! So why do I come back? Because it's a company leased vehicle with a periodic service arrangement at this specific workshop. Made a booking 6 weeks ago with a a courtesy car. Yesterday, the day before the service, called again to confirm a courtesy car is assigned - yes it was. On the day of service I drove 70 minutes to this workshop and literally as i was parking my vehicle at 7:50am i received a call saying a courtesy car was not available. Walked into the office at 7:52am, asked why is the a courtesy car not available - front desk untroubled staff responded that I had been called and advised about the change - yes I have - 2 minutes ago! So obviously after a pointless conversation with the front desk i was left with nothing than just to drive away and not to have the car serviced. Well done team for another outstanding service!"

"Poor communication with promised call backs to book in car service, as well as car issues requiring urgent diagnostic assessment never happening. Long wait times when on hold. Car service attended with bonus free car wash which was a thoughtful extra"