Dizzy Toys

"I have purchased from Dizzy toys both online and in store on many occasions. After visiting in store again today I was once again extremely grateful and impressed with the exceptional service. The staff at the Geelong West store are ALWAYS extremely friendly, patient and willing to help. The staff were more than happy for my toddler to wander around and explore the fantastic selection of toys on offer. As a result of the fantastic service not only did I purchase what I went in to purchase but the staff arranged to order in another gift I was searching for that they didn’t have in stock. I will continue to support this fantastic local business and purchase quality toys for my children and their friends."

"Giving one star as its not possible to give zero. Bought a bike for my Son's birthday. Opened it the night before to put it together and the handle bars had the holes drilled in the wrong place so would not line up. Brought it back for a replacement and they advised they couldn't replace it, it would need to be sent away to be assesed Assessed? You sold me a faulty product. Your relationship with your supplier is your business. It was YOU who sold me a defected product. We told them it was our Son's birthday and they advised us that was not their fault. Worst customer experience we have ever had in Geelong. We bought it from here to support local. Shows the local community aspect only works when they need your money. After arguing with us saying they didn't have to give a refund they finally relented. They then advised us if we wanted to buy the one they had in stock we could "knock our socks off" Avoid at all cost. The owners response is not surprising, after all attitude reflects leadership. As the owner wanted facts: 1. Sold us a defected product 2. Refused to replace it. 3. Advised us it was not their fault it was our Son's birthday. 4. Left a child without his bike on his birthday. That is not a story, they are the facts. As for the agressiveness, rudeness and staff upset, give me a break. Now who's telling stories. Shopping local is to support local businesses. We don't expect any special rights or privileges, but we do expect you to replace the faulty product."

"So impressed with Dizzy Toys yet again. We live in NZ and often order gifts for our Geelong based Grandchildren and nothing is ever a problem. Staff always go above and beyond with finding just the right toys and are pleasant to deal with. Our last order was selected and gift wrapped with the usual promptness and we organised for our son to collect. However due to unforeseen circumstances, he was not able to get into the store easily. I received an email from Kerrie who agreed to drop the gifts off to our family’s home; wow, that is service. In fact, the best service we have had in a very long time. Thanks so much Kerrie and Dizzy Toys staff, you rock!! We shall be shopping with you in the future too."

"I think I have just had the most incredible customer experience I have ever had courtesy of Kerrie at Dizzy Toys. We recieved a immaculately and carefully packaged jigsaw from them which through absolutely no fault of their own had a single piece that had been slightly damaged. We sent an email to let them know and not only did they open another to find a replacement piece (out of a 5000 piece jigsaw!!) but then also sent money to return the other which we were more than happy to do regardless. Top that off with a kind and lovely email and it has made our week. A true and rare example of kind and considerate customer surface that makes you want to be a loyal customer and give a heartfelt 5-star recommendation. Thank you Kerrie and Dizzy Toys!"