Woolworths Geelong West (Pakington Strand) 113 Pakington Street, Geelong West, Victoria 3218

"I visited this store last week in search of 2 brands of bone broth which only Woolies sell (in terms of supermarkets), and noticed on the website - in "check stock in local stores function", best thing ever - that it was the only store in Geelong that had it in stock. I went in person and couldn't find it on the shelves. I approached the service desk expecting the usual "if it's not on the shelf then we don't have it" response, but Charlotte found it on the computer in aisle 95!!! She called Jeremy who knew exactly where that was, I think out the back, and he raced off and brought back several options; he was so helpful and enthusiastic. At check-out I noticed a price discrepancy and once again approached the service desk, where Diana was so friendly and thorough. She too called on Jeremy to check on the correct process and she was so friendly and talked me through each step as she was processing it, during which all 3 of them - Jeremy, Charlotte and Diana - were engaging in friendly and helpful conversation with the best outcome. I cannot remember the last time I experienced such amazing customer service, with such delightful staff members. It was an enjoyable and successful visit to this store. Thanks to all 3 staff members for making me feel that nothing was too much trouble, and restoring my faith in customer service. I have shared this experience with your head office and hope they have a staff award system in place; you are a real credit to your store. Thank you."

"Nice, clean, very friendly staff. They have reception which is good. It's bigger store. Highly recommended. I did recommend that they putting bigger signs for Pram Parking. Just this morning as I was getting my son out I noticed a White Toyota Yaris trying to park and I noticed that he didn't have a child In the car. People should be booked if they park in Pram Parking or Disabled Parking."

"Just learned a lesson. Bought wrong chocolates at 18:14pm 26 June 2023. I went back at 18:30pm for return and refund. A young manager came to me and said NO REFUND as the new policy in place now. I have been in Australia for over 35 years and it was the first time I experienced such return and refund policy in Australia."

"Ordered delivery for a sick person in Geelong who can't leave the house. Picked everything and payed . A few hours later I got the email my order has been canceled. I did not cancel it. We really desperately need the food. Worst Grocery delivery! DO NOT ORDER HERE"

"Parking at 45° would be such an improvement here. Unrelated, but the building to the south of the car park (near the toilets) looks like it used to be a rope weaving place. The spools and long railway-like lines are still there. Next time you're there, have a squiz, its fascinating."