The Pets Hotel Country Club
About the Business
Welcome to The Pets Hotel Country Club, located at 170 Elcho Road in Lara, Australia. As an establishment and point of interest, we are proud to offer top-notch veterinary care for your beloved pets. With years of research in both Australia and the USA, we have designed our facility to prioritize your pet's health, safety, and comfort, all while providing a fun-filled environment that exceeds industry standards.
With 35 years of experience in the pet industry, the owners of The Pets Hotel have created a vision to provide an unparalleled facility that offers a stimulating and adventure-filled holiday for your pets. We understand that leaving your pets for the first time can be anxiety-inducing, which is why we strive to give you, the owner, peace of mind knowing that your pet is safe and happy in our care.
At The Pets Hotel, we offer overnight accommodation for cats and dogs, as well as doggy day care and a wide range of hotel services and activities. Our goal is to ensure that your pet enjoys their holiday while you are away, while also providing you with the peace of mind that your dog is in great hands.
Situated at Elcho Park, The Pets Hotel Country Club holds a rich history dating back 150 years. The bluestone cottage, originally built in 1867 as the gatehouse to the Elcho Homestead, adds a touch of charm and nostalgia to our facility. This historic location was part of a 4,000-acre estate, making it a truly unique place for your pet's stay.
Don't just take our word for it - hear what our satisfied customers have to say! One happy pet owner said, "Thank you so much to the staff at Elcho Park Pet Hotel! This was the first time leaving our Mac for more than a night, and I was so worried as to how he'd go! Staff were very understanding with this worried mum ringing to check on her puppy! He's come home so relaxed and happy and just wants some cuddle time! Highly recommend to anyone needing to leave their pets! Thank you all from the De Marchi's and Mac!"
Another customer shared their positive experience, stating, "We have 2 high maintenance rescue dogs that have been institutionalized to stay in our local kennels. Unfortunately, they were closed over a period recently, and we needed to look elsewhere. Elcho Park was recommended to us by our local kennels and we traveled down from Ballan to do a trial. Jocelyn was exceptional and talked us through a long list of obviously well-established and used procedures they have in place for difficult to handle dogs."
While some customers have mentioned that the facility may need some cosmetic updates, we assure you that our pens are spotlessly clean and our dedicated team goes above and beyond to provide exceptional care for your pets. Our commitment to the animals in our care is unquestionable, and we are proud to receive 5 stars from our satisfied customers.
Choose The Pets Hotel Country Club for your pet's next holiday, and rest assured that they will be in the best hands possible.
Photos
Location & Phone number
170 Elcho Road, Lara, Victoria 3212, Australia
Hours open
Monday:
3:00 PM - 5:45 PM
Tuesday:
3:00 PM - 5:45 PM
Wednesday:
3:00 PM - 5:45 PM
Thursday:
3:00 PM - 5:45 PM
Friday:
3:00 PM - 5:45 PM
Saturday:
8:30 AM - 12:00 PM
Sunday:
12:00 PM - 4:00 PM
Reviews
"This has been a happy home away from home for our boy over many years. One time the attentive staff even saved his life when he needed an emergency operation and provided excellent post operative care while we worried about him from overseas. Recently as an older dog with a couple of issues, they were receptive to some individual requests to help make him comfortable. Five stars from us!"
"I am positive I speak for my boy Duke, when I say….. This is home away from home. There is no compromise on the fun and the care even at times when mama n dada aren’t there!! The place is maintained well and the suites are equipped with all that it promises. The staff (a special shout out to Natasha and Tricia) are committed to their purpose and this gets clearly translated through all the wagging tails and happy barks."
"Photos speak volumes. In just one week my bright and happy boy went from this to this. Raw abrasions in his nose (which is even more worrying as it’s considered a common issue for dogs in kennels), 2kg weight loss (which is considered equally normal!!) and tired, wet, dishevelled, dirty, with sunken eyes and totally unhappy. Not the same dog at all. You had one job to do - the duty of care for my pet. You failed. Not coming back."
"Thank you to the team, Harry the cat has come home very happy and well. And Sally the dog, who is usually quite a nutcase when she gets home from a stay away, is being quieter, sweeter and better behaved than ever! The love and attention you obviously gave her has paid off and she is a very happy little girl. THANK YOU."
"We have used the Pets Hotel Country Club a number of times, but this most recent experience was terrible and the staff are incredibly rude. We will not be back. Next time we will use Top Dog in Marcus Hill, significantly better experience. Note: This is a genuine review and I am happy to validate this with Google if requested."
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