Illawarra Animal Hospital - Figtree

"A big thank-you to Dr Leoni and all the staff at Illawarra Animal Hospital Figtree! They were all very friendly, caring, knowledgeable and helpful in the recovery of my bird. Super happy with the professional service."

"Terrible. My dog has been a patient here for almost two years and in that time it has been nothing but hard work. The staff really let this place down, there seems to be no communication between staff and vets, incorrect information is given all the time or you're simply told 'we'll call you back' and nothing happens. Zero follow up and they have this really bizarre system with insurance where they won't share documents for insurance claims but instead want your login details to do it themselves - which I might add over the course of 2 years, they have made one claim - LOL. I feel like I have put in more work than the staff here at times, following up to get an answer on things they said they would do. Today was the final straw, after confirming multiple times with staff the situation, once again it turns out what they say is in complete contradiction to what the vets actually say. A huge waste of my time and theirs. This place has a clear business model of profits before patients as every tiny thing comes with a charge - which is totally fine if they are actually good at what they do - and it feels at though they are constantly finding new things to charge you for where no two visits are ever the same. I've never had a booked appointment go on time, on average it is a 30min wait AFTER your booked in time and then once you finally see the vet, they seem to have zero context or any of the information the front of house staff confirm or ask about before the appointment. I'm taking my pet elsewhere because unless they start to pay me for the work I have to do just to get a straight answer out of them it is not worth it. Take your pet and your money elsewhere."

"We’ve been going to this vet clinic for nearly two years and I’ve had enough of the miscommunication, disorganisation and extortionate pricing. Reception Staff consistently give us incorrect information about our dogs blood testing regime, medication and appointment details. Staff never know what is going on. Last night, I got 3 phone calls in 30 mins regarding instructions for my pet’s appointment, and we show up today and the instructions were STILL wrong and the tests couldn’t be done. A vet diagnosed my dog’s seizure as an EYE infection and sent us home. He nearly died and has permanent palsy in his face. Never again. This place is ridiculous."

"I cannot put into words how fantastic and amazing the vet clinic and Dr Ryan are. From the moment we brought our extremely sick cat in with kidney failure, they had shown true interest in getting him better, and not bleeding us dry in the process. They talked us through everything and explained it all in layman's terms so that we could fully understand the situation and what was required for our furr baby. I would not recommend any other veterinary clinic in the Illawarra. I have no doubt the Yallah clinic will have the same standards. Incredible service."

"After our idiot greyhound found a basket of chocolate Easter eggs and ate them, we had to ring around madly looking for an after hours vet and thankfully contacted the Illawarra Animal Hospital at Figtree. The staff were so good from our very first call they were helpful and very professional. We ended up arriving after their closing time and they didn’t care at all treating our dog straight away. Rebecca the Vet was lovely, very professional and reassuring, Jade the Vet nurse on duty was fantastic. What a great team. We were blown away by how lovely and caring they all were .. we can’t thank them enough. So highly recommended ."