Star Track Express 4 Industrial Road, Unanderra, New South Wales 2526
About the Business
Welcome to Star Track Express, located at Unanderra, Industrial Road, 4. As Australia's largest delivery network, we are here to meet all your freight and distribution needs. Whether you need to redeliver, redirect, or collect a missed delivery, you can trust us to get the job done.
Please note that the delivery estimates provided on our website should be used as a guide only and may not account for any disruptions that could cause delays. Additionally, items that exceed our maximum weight and size limits or require manual handling, such as Dangerous Goods, may take longer to process.
To ensure a smooth booking process, please ensure the accuracy and completeness of the details you provide. If you have any questions or need assistance, please don't hesitate to reach out to us by completing the form below. Alternatively, you can give us a call at 13 2345. Our customer service team is available from 8:00am to 6:00pm (AEST) on weekdays for all states except Western Australia, which operates from 8:00am to 5:30pm (excluding Public Holidays).
At Star Track Express, we offer a range of delivery services to cater to both business-to-business (B2B) and business-to-consumer (B2C) needs. From courier services to next-flight options, we have solutions to meet your specific requirements. Additionally, we provide warehousing and third-party logistics (3PL) services. Contact us today to find out how we can help your business thrive.
In the fast-paced world of eCommerce and fashion, timely delivery is crucial. That's why businesses like ours rely on StarTrack to gain a competitive advantage. Whether it's delivering a single pair of shoes to a remote location or transporting hundreds of pairs to our stores in major cities, StarTrack ensures efficient and reliable service.
We are proud to play an integral role in the transport of live human organs across Australia. Tammi and the Next-Flight team work tirelessly to ensure these critical deliveries are executed with utmost care and urgency.
Please note that our phone lines are currently experiencing high call volumes. If your query is urgent, please feel free to give us a call. If it is not time-sensitive, we encourage you to make an online enquiry for a quicker response.
If you are located in Western Australia, our customer service team is available from 8:00am to 5:30pm, Monday to Friday.
At Australia Post, we acknowledge and pay our respects to the Traditional Custodians of the land on which we operate, live, and gather as a team. We recognize their ongoing connection to the land, water, and community and honor the Elders, both past and present.
Location & Phone number
4 Industrial Road, Unanderra, New South Wales 2526, Australia
Hours open
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Star track just shut down and hand over to someone else been home all day garage open ticket on door saying attempted delivery... Waited at home due to receiving text saying item is being delivered... Maybe put a confirmation text or something saying will you be home for this package so they know someone is there and will actually attempt delivery."
"Got a card saying to pickup from the depot. Went to depot and they said it's not there. Tracking says it is there. Looks like they have no idea where it is when the driver could have just left it in a safe place at my house"
"Called to book a pickup and the service person was extremely Rude! They sighed all the time when I was speaking and then they yelled at me for not knowing information that wasn't available to me! I don't get how a person can be so needlessly rude to a stranger on the phone, when it's literally their job to answer phone calls!? I hope I never have to use Star Track again"
"Very poor service!!! Horrible experience from this company! I was told that they don’t know who their driver and cannot locate my item in their warehouse. They could not even contact their driver to find out, “They don’t even know who their drivers and no contact”. Wow talking about secure delivery!! Overall very poor customer service!! Never use this courier company!!"
"I ordered a parcel through star track, I was sent an email from AusPost saying they would hold it until 15/11/22. When I arrived at the collection depot on the 14/11/22 they had sent it back, and said the onus was on me to organise the package to be resent. The lady at the counter was nice, and said "this happens all the time" and "I wish they wouldn't send those emails" indicating this is a long standing problem that they have not resolved. She said that their policy is that they keep it for 7 to 10 days before returning it."
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