Nick Scali Furniture

"Love this place. Staff were friendly and approachable and took their time explaining things to my husband and I. Was very happy with our purchase and our representative who looked after us. High quality furniture, and decent sales on at this time of the year. Thankyou."

"In October 2020, I ordered the 2.5 seater Luigi denim lounge. Delivery took 3 months. When I purchased the lounge I was told about the fabric warranty. I wanted time to think and the store manager said I could call the number on the invoice to purchase the warranty later. On 16 November I called the number to add the warranty. The person said I could only add it on and pay through the delivery man on the day of delivery. The lounge was delivered on 2/2/21 and I discussed the warranty with the delivery men. They said they had one warranty left which I could have for $100. I queried this amount as I thought it was less than quoted in store. They assured me it was the warranty and gave me the fabric care kit. I paid by card and was not provided with an invoice even when I asked. So, I immediately called Nick Scali. The person said to send a copy of my bank statement and a photo of the care kit and he would email me the invoice. I sent these to him. On 3/2/21 before 9am I received a call from the driver threatening me and telling me he was going to be fired for selling me the warranty at a cheaper price and saying it was my fault and he was going to come to my house, give me the $100 and take the care kit back. He was very angry and aggressive on the phone. I told him not to come to my house or I’d call the police. He was there when I arrived home. I immediately called Nick Scali and was eventually put through to someone in head office. They talked about the warranty but nothing was done to resolve their staff member currently being at my house. He left when my partner approached the vehicle. I later received a call saying I could no longer have the fabric warranty as the lounge had been delivered, I could keep the care kit and be refunded the $100. I offered to pay the difference in price but this was rejected. I was told to call the store that sold me the lounge as only they could help me. On 5/2/20 I got through to Warrawong and the manager would not help me. She said she’d talk to head office and let me know. I did not hear back and had to lodge another complaint with threat of contacting ACCC before being "allowed" to purchase the warranty at full price with no care a staff member had threatened me and gone so far as to come to my house. Now, the lounge is only a couple of months out of warranty and the button has broken meaning it is up in the permanently reclined position. Even though a $5000 lounge should be reasonably expected to last more than 2 years under the Australian Consumer Law Nick Scali cannot be bothered. The lady on the warranty phone line gave information that contradicted the law and wouldn't help me. Do not buy your lounge from this company unless you want a terrible experience."

"Recently purchased a lounge suite from warrawong store. The service was excellent, salesman very knowledgeable and helpful, no pressure to buy. constant updates on delivery and delivery on time. Delivery men on time and very professional. Extremely happy with suite and would recommend Nick Scali warrawong. Thanks Scott"

"The service from Julie was second to none. We received a faulty lounge which was approved for replacement. We popped in to see Julie at the Fyshwick store and she couldn't be more helpful. We have bought 3 lounges for different places in the last 4 years and have always had a good experience, even when we did have an issue, it was resolved to our satisfaction."

"Would honestly give 0 stars if i could. As per most of the previous low reviews. Regarding wait times don't mislead your customers and tell them 10-12 weeks and lie to them. We have now been waiting 19 weeks for our couch to arrive still yet no exact date of arrival!!! Honestly we would have never purchased the couch if you guys are honest with your wait times. If you know there are going to be delays don't lie to your customers just to get a sale. We have paid for the couch in full and are now expected to pay for delivery as well! emailed customer service not much of an apology. I do expect some sort of compensation due to being mislead regarding waiting times. If we do not have our couch the week starting the 17th of December as you guys have stated in your email from customer service i will be taking this to fair trading."