Bento Sandy Bay 213 Sandy Bay Road, Sandy Bay, Tasmania 7005

"On August 5,2023, I went to Bento’s Sandy Bay and ordered A Bento box of seafood as we are pescatarians. The lady took my order and I told her I don’t want meat in it as we don’t eat it, she then told me that the bento box has prawns on it with no meat. So I paid for the order of $17 something. I waited for my Oder on the table, when it arrive I took it without checking and went home. When I got home and opened my order , it had rice, beef and couple of prawns and mushroom. I rang the restaurant and told them about it, the lady who took my order said she will refund me. I didn’t drive all the way to Sandy bay to return the foods as I was too tired from working all day. The next day I went to the restaurant and reminded her of my call, she said she refunded me. She told me if I want something in the bento box I need to be more specific which I already told her the night before, My only mistake was I didn’t check my order before I left. I ended up paying $33 more for new order and no refund. It would have been easier if she just gave me the equivalent amount of foods on my return. I messaged her again this week with no responses. It’s been 21 days with no refund or courtesy message. I did all of those before writing this review. I’m really disappointed, it’s a small amount but I wish they are better in handling customer’s complaints as I’m a regular customer. I don’t wish to return ."

"Our quick and easy visit to Bento was enjoyable. We shared 2 custom Bentos between the three of us and there was enough food and variety for everyone. Perfectly acceptable quality for the price point, We'd happily go again with the family rather than have fast food at a similar price. Chicken Yakitori 7/10 Salmon Nigiri 7/10 Salmon Sashimi 7/10 Vegetable Tempura 7/10 ( nice & crispy) Fried Chicken 7/10 Salmon & Tomago Roll 8/10 Fried Chicken Roll 7/10 Fried prawn w Cabbage & Edamame slaw 8/10"

"This restaurant is a go-to place whenever my friends and I are in the area and craving some good Japanese food. The food has always been great, and the food price/portion ratio is pretty good. The interior design/aesthetic and ambience of the place is cool and modern. Bento Sandy Bay is centrally located and hard to miss. I recommend this place."

"Yummy ramen well made and good value for 15 dollars filling meal. Lovely staff."

"Dirty greasy laminated menus… needed a good wipe clean. Both drinks machines not working. No ice available. Had to ask for bowl for endamame pods after eating… not a great experience… looks tired… food just ok… nothing more"