Baby Bunting Geelong

"Reading though previous reviews it appears perhaps Baby Bunting Geelong do nothing to improve their service. Privileged position being the only Baby Bunting in Geelong. It was so quiet customer wise in the shop on Saturday afternoon and all staff were either talking to each other at the front counter (4 staff) or standing around the high ticket prams (2 staff) and did not offer any assistance. I left without buying multiple things we needed because I could not be bothered with the awkwardness of approaching staff. The most helpful person in the store was a fellow customer who recommended a product to me. It’s not rocket science, it’s just pure poor service, lack of awareness and not doing their job in the most helpful and compassionate way."

"staff are always too busy chatting with each other, I think I can recall a conversation every time I leave of what I’ve overheard staff talking about (not work related at all) I’m often walking around the store trying to find things and have to go to the counter to ask for help where all the staff are gathered. this past week when I visited I think there were about 4 of them at the counter chatting. they’re either doing that or putting new stock out in the aisles and too preoccupied to approach customers. this is every time I go, the only reason I keep coming back is because of the product and because I’ve had better experiences in other baby bunting stores. waurn ponds store is just not it."

"Dislike this place. Had a large voucher but still reluctant to go. Sent mum who got a tommy sleep sack on clearance. Obvious product needed to be recalled not on clearance. Caused baby to have rooting all night crying and screaming/ wanting to feed. I was too sleep deprived to work it out. Few days later put it on baby to test it out and sure enough the excessive rooting commenced. I don't want to explain myself over and over. I don't want a refund, I don't want this sold to other babies."

"Attended Waurn Ponds store and asked for advice about carseats. Staff member was very rude and made comment "would you rather your child has a broken leg or a broken back". Won't be buying one here very unhelpful and passive aggressive service put me right off."

"The staff there are always, always friendly and helpful. A big thank you to Coral who has helped me from the day I was pregnant to the day my baby was born helping with all the products I needed even now. She remembered me and always, always gives me excellent customer service. Highly recommended....go and see Coral."