Charli & Kate Hair Company

"I have wavy/curly hair and those in the know understand how difficult it is to find someone who has the understanding to take on what your specific hair needs. I was recommended Freddie and thank goodness. He understood me straight away when I said I wanted him to cut it dry first and also insisted that we must! (which trust me is sometimes a battle) He was calm, detailed and cut each tiny section putting it back in its place and saw how it naturally sat before continuing! I cannot wait to come back and see him again! Highly recommend this salon and especially Freddie!!"

"Had a wonderful experience with the whole Team at Charli & Kate in Wollongong! It started the night prior with their booking system enabling me to book at my own leisure which I loved, they required a 100 deposit which I wasn't sure about initially but then when my quote came back on the day much less then expected I was happy I'd paid a deposit which obviously offset the cost. The girls called me the day after I booked as I had made a mistake with what I booked compared to the reality of what I was after, to let me know there wouldnt be enough allotted time for what I wanted to my distress. Hearing my disappointment they went straight to work to organise the time to make sure I would still be able to get my hair done. I started back after a year of maternity leave, you can imagine the state of my hair and the day of my appointment almost every person in the salon worked endlessly to make sure I would have a result that I absolutely fell in love with at first sight! The colour and cut is next to none! Great experience with a new Salon due to my usual hair dresser being on maternity leave so good I have rebooked with them for next time! My usual hair dresser might have some competition on her hands when she gets back =) thanks again to everyone!"

"I came to the Charli and Kate salon for a colour correction after a recent walk in visit at another salon that that turned my orange. I saw Jamie and she did miracles on my hair. She is an expert when it comes to blonde. I left with a beautiful creamy balyage feeling soft as silk with perfectly tailored products to take home and maintain my new hair."

"Saw Samatha at Charli & Kate, she was amazing and so understanding of what I wanted. Very professional and great community, everyone seems happy to work there! I went in with really bad colour, bleach blonde highlights with platinum blonde, orange and copper streaks! Thought I was going to have to cut all my hair off to save it, but Samantha worked miracles to get my damaged, fried hair back to soft hair with natural highlighted tones!"

"I've never left a bad review before but I had such an awful experience and really regret having my hair done here that I have to make an exception. I booked in here as I'm having engagement photos taken and needed to book somewhere on very short notice and wasn't able to book with my usual hair dresser in time. I just wanted a trim and a few little highlights. I was quoted at $390, I asked them to remove the hair cut which was quoted at being $120, but the final price was still $327, so I'm not sure how that works? But I was willing to pay this as it was the only salon I could book into with such short notice. Unfortunately, my hair turned out horribly, the highlights leaked and I'm left with blotchy highlights and a large white streak parallel to my part line (see photo). I'm so embarrassed and have been wearing my hair up to cover it and I will have to get it corrected. Also, my hair was so badly knotted and tangled it was physically painful having the knots brushed out, the hairdresser was not patient and was being really rough with my hair. In terms of service, my stylist left me sitting and waiting on 3 occasions to stop working on my hair and work with 3 other clients. I was left sitting with my head in the bowl with dripping wet hair and then again left sitting at the chair for 10-15 minutes with dripping wet hair waiting for a blow dry. I understand that the hair dressers were busy but no one communicated with me to tell me what was going on and why I was left sitting and waiting on so many occasions. To make it worse, the stylist Sebastian was walking throughout the salon without a mask on. It was a very uncomfortable situation. My wedding is in 4 months so i'm just hoping that I'll be able to have my hair corrected elsewhere and back to normal before then."