ibis Styles The Entrance 315 Central Coast Highway, The Entrance, New South Wales 2261

"March 2023 It was a ok overall, but the unexpected renovations and construction noise really brought it down. The management should have given us a heads up. Also, the showers could definitely use some better drainage."

"The rooms were super dirty. Hair everywhere from previous occupants. The room wasn’t vacuumed in forever. Good items under the beds and god knows what. It was simply disgusting. Location was okay, the reception lady a special case. Expected more from a brand hotel but sadly it was a horrible experience. One good thing. It was very quiet, which was nice."

"Myself and my husband booked and paid for this hotel 2 weeks prior to checking in, we arrived there just after 2pm which was the time that was meant to be checked in due to room being ready, so when we arrived the receptionist was so lovely and welcoming, while she was checking the booking details she mentioned that our room was not quiet ready! Mind you I paid for a king room which had a "lake view" check in time was 2pm we made there after 2pm lady mentioned our room was not ready she will "upgrade" us. My husband said he don't mind wating for that room she didn't listen she just changed the room we ended up having a room that had a queen bed instead of a king and there was no view of lake only car park! Later on that evening we saw lots of tourists who where checking in, that's when I knew the lady lied to us and gave them our room which we paid weeks prior and gave us a smaller room. Quite disappointing!"

"I recently stayed at the IBIS Hotel at The Entrance, and while the room, amenities, and food and drinks were impressive, I feel compelled to express my deep dissatisfaction with a troubling encounter involving a receptionist lady on the evening of 11/06. The behavior exhibited by the receptionist raises concerns of possible racism, and it significantly impacted my overall experience at the hotel. Unfortunately, my interaction with the receptionist overshadowed the positive aspects of my stay. Throughout our encounter, the receptionist displayed an overtly rude and dismissive attitude that left me feeling unwelcome and deeply disappointed. It is disheartening to experience such behavior, particularly in the hospitality industry where guests expect to be treated with respect and courtesy."

"Absolutely disgusting,shower filthy on arrival with mould,dirt,hair looked like it hadn't been cleaned for months.Complained twice,shower supposedly cleaned each time but still filthy,asked to change rooms each time request was denied.The shower was so bad my daughter and I didn't shower for 4 days while we were there,3 staff knew this and still wouldn't give us a clean room. First night beds had no sheets, second night the beds were remade with dirty sheets, couldn't use kettle as it was filthy. Had paid for breakfast at Diggers but after our first meal we felt sick,dirty cutlery,dirty cups and hair in my daughter's food so we cancelled. Manager refused to discount/ compensate claiming the room was fine as they had inspected it,only received refund when I threatened to send the photos of the room to their head office. Absolutely disgraceful hotel where staff need to learn that the customer is always right and housekeeping need to learn how to clean.All my daughter wanted to do for her 13th birthday was go to The Entrance so thank you to The Ibis for absolutely destroying her birthday holiday. We will never stay there again."