Ramsay Clinic Lakeside 42 Fairfax Road, Warners Bay, New South Wales 2282

"Please check your meds when you arrive, and every time they are given to you. An ‘oversight’ which caused me to be without an important medication has caused great issues since then. I only realised on discharge, and wish i had double checked everything while i was there. Its hard when they are the people i’m supposed to trust the most with my health care"

"The nurses there are some of the rudest I've come into contact with. They shouldn't be allowed to work in mental health sector when they have no experience in the field and no compassion for people when they are at the lowest point in their lives. I am absolutely appalled by the discusting treatment. Having said that there is a beautiful nurse there Tenzan that actually seems to care. Shame he can't be there 24/7"

"If you have private health insurance an have declining mental health ADMIT YOURSELF HERE. This place really turned me around and help me get my life back on track. The nurses are friendly, warm, and easygoing to make for a comfortable and anxiety-free admission. The staff truley care and show compassion towards you and your condition(s). Personally, Dr Wellard, Nurse Gail, and Judy from the group sessions helped me significantly."

"Lakeside Clinic is an excellent private mental health facility. The nursing staff genuinely care for their patients and treat their patients with respect, dignity and kindness. A special thank you to Bron, Henry, Helen & Judy for your care. The clinic works with families & carers & runs support groups. It allows family members to visit and share meals with patients. The food is excellent and the clinic catered well for a vegan diet. Highly recommend this clinic - much better option than the public system."

"The reception staff are really rude and unprofessional if you want them to do anything except make a standard booking and pay (as long as it isn’t the last appointment of the day when they pack up everything and make you pay over the phone the next day). I have been to this clinic for over 5 years and I decided to leave my specialist just so I didn’t have to deal with them (It worked out anyway because my doctor left at the same time too). Over the years I have overheard them talking about private information of other patients and they were sitting at the reception desk at the time and completely unaware that they could easily be heard. this always made me feel very uncomfortable. Everything seems like a hassle, including asking them to pass a message onto the doctor to call you, they insist EVERYTHING is communicated via email even if your disability makes it difficult to do this. They have no concept of reasonable adjustments. They also tell you one thing and the doctor something different, they never listen to you and you are treated like a difficult child if you challenge them on anything, like when they didn’t pass I my message on for over 3 months and told me I was mistaken because they always pass on messages. I said that I take exception to being told I am mistaken by someone who didn’t even check if I was right or not before making that statement and she just hung up on me. I understand if someone got angry at her that she could justify hanging up but I was calm, and there was no justification for hanging up on me. whilst they can be okay if you just want to pay and make an appointment, anything else, and I find the receptionists at the lakeside clinic very unprofessional."