Caremore Pharmacy 8 Hardwick Crescent, Holt, Australian Capital Territory 2615

"In most cases, based on past experiences, I will leave my script and pick it up the next day. This is due to the inverse of under-promise/over-deliver. I think the rough conversion of Celsius to Fahrenheit needs to be factored in to calculations when the staff member receiving the scripts utters the standard phrase "It'll be about 15 minutes". That is double it and add 30. I had to wait today with my son who was getting a script. He was told it was being done "now" when he enquired after 15 minutes. So he took a seat, while I waited outside. Twenty minutes later I went in and saw he was still sitting there. After loudly mentioning that they'd told him it was being done 20 minutes ago, it appears somebody actually took some action to progress his script and another 10 minutes and we were finally done. Having read through previous comments, and there are a number with the same issue, please don't bother responding, especially with platitudes, just do something tangible to either a) speed up the service (unlikely) or b) give realistic (even if under-promising) time-frames."

"Would give zero if possible! I purchased EXPIRED pregnancy test from them realised three days later and went to return only to be told only 1 person handles returns??? I FINALLY get a call from the very rude retail manager insinuating it was not even purchased at their store ... I've now waited over a week for my refund to no avail... mind you I actually work in a pharmacy myself and know the protocol they are swearing by is completely wrong... I actually work at a much better pharmacy with actual safety procedures in place ... they're just lucky it was only the pregnancy tests that were out of date... God help them if it was the cough medicine I purchased and my unborn baby was harmed! I was hoping to support local pharmacy but now I may just report their failures to the head of the Pharmacy Guild Australia next time Trent Twomey visits my pharmacy with channel 7,9 or 10 to do a report ... this is completely unprofessional and just a miss service to all pharmacies! If anyone wants fast and professional service come visit us at Capital Chemist... only a 10 minute wait for scripts and we ACTUALLY care about our communities health and well-being! I will never again purchase from this horrible pharmacy and only pray I get my money back one day! UPDATE: After over two weeks I finally got a refund. As you can see the owner thinks their staff went above and beyond... they went above and beyond making me feel like a thief... the owner thinks they deserve some sort of medal for DOING THIER JOB?? You deserve a medal as the worst pharmacy is Australia that's what. Also stating that checking that my expectations were not met is an understatement... YES I expect your stock to be in date and your staff to do thier job? Also was blatantly lied to in that the item "apparently " had not been sold in months... when it clearly was. And no proof of purchase shouldn't bean issue if you had a system that was able to keep track of your stock and sales.... I gave a date, exact time and amount of purchase.... considering you don't seem very busy that shouldn't be too difficult for the retail manager??? But she clearly doesn't want to do her job or the stock would never have been on YOUR shelf...maybe clean your store and train your staff to use your POS systems more efficiently and you won't have this issue.. ."

"Every single time I go here theres been an issue. Firstly they "lost" a script. Told me I never gave it to them intill they checked the cameras. No sorry at all. Today I went to get a script and apparently the date on it is wrong. So they will call my dr before they can dispense BUT stated that sorry we're too busy to do it now. So I asked for the other script I gave them. Their reply again, no its only 1 script. Goes to the back and says "sorry" your right well process it now. 45m waiting for 2 scripts to be told sorry we will do one now and call your dr later. Not happy."

"I’ve been going to this pharmacy for 24 years.. it used to be excellent.. unsure what has changed.. But the last two times I’ve been there I’ve had to wait over 40 minutes for a script.. Very frustrating when you have a child with a disability having to wait too.. while 4 separate customers walk in and out with their scripts.. I think I might have to choose another pharmacy… very disappointed"

"A good and competent pharmacy, but SLOW. We've learned to take the time given to fill the script by at least 2x. We've gone to them for most things over the years because they are convenient, but after dropping a script at 3.30 on a Friday and being told '15 minutes,' I checked back 3 times and finally got it at 4.45. Trustworthy and competent, but I just haven't the time."