Leah's Wax Works

"I have been to Leah's a few times now and want to say they have been great to deal with! Example I had an appointment today 23 August with Kaushal who looked after me exceptionally well, even though they very busy, so I would highly recommend her and Leah's to anyone. Will be coming back again for future facials and will ask personal for Kaushal."

"The results are fine, price is fine however customer service was a bit lacking. Felt as though it was a bit of a slap dash job and the staff weren’t friendly or enthusiastic at all."

"My daughter and I went today for eyebrow wax. We had them done by different staff. My daughters eyebrows look great and the staff member was friendly and thorough. My eyebrows are so thin and have no shape. I am so disappointed."

"Iv had some really good experiences here. This week though. I booked in for a facial and laser hair removal. The lady didn’t take my number. I drove two hours to get there only to be turned away because the beautician had an emergency. There was only one other staff member. Even though it was highly inconvenient, I graciously made another appointment two days later. Only for the lady to have booked me in the wrong week. Then when I went in, the first lady I spoke to was extremely rude and unprofessional. After I asked to speak to someone in charge, I spoke to someone else and she put me in 3 hours later and gave me the facial for free. Plus a voucher for laser at the value of my booking and extra. The way she handled the situation was highly professional. She was very lovely during the facial. Gave the full service and was very understanding I’d travelled 8 hours to get there and back twice in total. Their staff members definitely need it be trained more in taking bookings properly, learning to work under pressure, be understanding to customers when other staff members make mistakes and have a plan in place when covering staff members. What happened was no one’s fault but it was handled terribly clearly due to lack of management and training."

"I come here often and love getting my eyebrows tinted. However, my last experience my therapist didn’t understand me very well, and also had bad breath and smelled of cigarettes which makes the experience unpleasant when they are in your face. Other than that, I would and do recommend this place to people. Just will stay clear of that therapist next time and stick with the two ladies I’ve deal with before who do an amazing job."