13cabs
About the Business
Welcome to 13cabs, the leading taxi company in Australia. Located at Mermaid Beach, Gold Coast Highway, 2552, our establishment is a point of interest for all your transportation needs.
At 13cabs, we understand the importance of providing our customers with a reliable and convenient service. That's why we have developed the 13cabs app, which comes with a Price Guarantee. When you book a taxi through our app, the price you are quoted is the price you will pay. No hidden fees or unexpected surcharges. We believe in transparency and ensuring that our customers have a seamless experience.
Our app also offers additional features to enhance your journey. You can save and request your favorite drivers, track your ride in real time, and even make payments directly through the app. We strive to make your taxi experience as effortless as possible.
Safety is our top priority, especially for our 13cabs NDIS passengers and anyone requiring extra care. Rest assured, when you choose 13cabs, you are in safe hands. Our drivers are trained professionals who prioritize your well-being and ensure a comfortable and secure ride.
With 12,000 business trips starting and ending with 13cabs every day across Australia, we have established ourselves as the go-to taxi service. Our extensive fleet of cabs ensures that we have more vehicles on the road in your local suburb, ready to take you wherever you need to go, day or night.
Choose 13cabs for a reliable, convenient, and safe taxi service. Download our app today and experience the difference.
Photos
Location & Phone number
2552 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Reviews
"A few days prior to my wedding I pre-booked a maxi taxi to pick guest to arrive as the wedding concluded. Only to check my phone to see there were no taxis available. What's the point of pre-booking if they dont rock up. I was furious. Lesson learnt, don't rely on taxis. Better off paying for a small bus or uber to actually get the job done. I wish I could put lower than 1 star."
"If you have another option than 13cabs go with that. As someone with spinal injuries I can't always drive to my medical appointments and have to get a taxi. After recent spinal surgery I've found with 13cabs I have no problems finding a driver to take me from the Gold Coast to Brisbane and they all give me their private number for future trips but if I need to get from home to my GP I'm yet to have any driver come pick me up after several attempts and waiting for an hour+ no one turns up. Then if you call back trying to get something sorted you're just left talking to the computer voice.... Very poor service and very poor customer service"
"Wedding booking of 2 vehicles never showed , we tried the Web sites to get help , nothing . Automated sites no way to check if they let you down on your important occasions. Don't trust them on a important day ."
"Only pay what the meter displays when you arrive at the destination, on 2 occasions now the driver has added $60 to the total and advised this is due to the distance driven and is a surcharge! I complained to customer care who advised the driver has overcharged but as the drivers are independent they are not able to offer a refund! Reported to my credit card company and received the full amount back. Scammers, can’t speak a word of English when you question them! Save your money and book an Uber"
"If I could have left 0 stars, I would have. Absolutely terrible service. Booked a wheelchair accessible taxi to take my disabled, elderly mother in law to the doctors. I booked an hour and a half before the time I needed to leave. Taxi was booked for 10am. Still no taxi at 10.30. Then I see on my booking that Christine was on her way and was only 4 minutes away. But then Christine decided that she would cancel my booking 1 munute before arrival and I wasn't even informed. It was only because I decided to check where it was that I found out. Because the lack of care/service we were almost half an hour late for our appointment and had to struggle to get her there myself. I will not be ever using this "service" again and I will be telling everyone that I know not to use it too. Also, you can't even talk to a person if you phone. 2 options to book a taxi now or book a taxi for later. What an absolute joke you are!"
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