Nando's Willetton

"HOW DOES NANDOS RUN OUT OF CHICKEN? We haven’t been there for years and thought we would go as the atmosphere from what we remember had been good. When we arrived there were dirty tables, no one was cleaning. They had run out of clean water glasses. They were not very busy. Staff were hanging around doing nothing in the kitchen. The staff member at the counter was drinking a coffee and talking to staff. When we asked a table next to us how long they had been waiting, they said at least 30 minutes. We waited 30 minutes ourselves, and didn’t even get served our drinks, only to be told by the cook/manager that they had run out of chicken. HOW DOES NANDOS RUN OUT OF CHICKEN? No this is not a joke. But they are! NEVER AGAIN NANDOS!"

"Ordered dinner and after waiting 30min and yet to receive anything then approached and told they had run out of cooked chicken and could only provide burgers. Then to top it off could not provide a refund as we ordered from the QR code and is apparently a different system. What the? Now we have to see about the refund what chance to we have for this to go smoothly?"

"Ordered a mild wrap with regular chips and a burger with large peri chips. We ordered on the app when the restaurant was effectively empty save for two families, both of which came in after us. Both families were served before us, we waited a good half hour for our food. When the food eventually came out, both meals came out with the wrong sizes and types of chips, the wrap was extra hot instead of mild, everything was cold and also served on dirty plates. Give this location a miss."

"This is our local Nando for a few years now for the occasional treat. Consistent with other reviews, we have seen quite a few staff turnover throughout the years but this was the store which we had experienced the best customer services , and so we are relatively lenient in terms of review. The quality of the food has been generally good, with the occasional hit & miss with different staff on duty as expected. We found the place is big enough to guarantee a place for families with young kids, and our recent visits have been good with shorter wait time than normal. Overall, a good place for the occasional dinner treat. Tips 1 : They don’t cut whole chicken into 8 anymore, just 4, so remember to bring a kids scissor if you have kids Tips 2 : order via the app on the table worked well, and faster from the experience I witnessed of the lengthy time taken for counter ordering by trainee staff"

"All Nandos are about the same and I think this is really not too different. It’s convenient because I work around the corner, but I have to say that Ive been fairly disappointed over the inconsistent opening times lately. They have been closed many times Ive come to visit over the last 2 weeks when Google has said they would be open (and so does the sheet on the door). Other than that - literally what you would expect from any Nandos. So if you’re craving Nandos then sure give it a go, will be about right."