RnR Serviced Apartments Adelaide 14 Sturt Street, Adelaide, South Australia 5000

"The worst traveling experience I ever had 4 years ago. Charged me recklessly from the deposit due to extra staff fee for investigating a claimed complaint of noise lodged by the neighbor. After check-in in reception, needed to take taxi myself to the apartment far away. Crazy. Never go to the hell."

"I had a room booked from wotif in Novemeber now they have cancelled the room and put the price up 4 times due to an event and cancelled my room, The room is still avaialble on my date but at nearly 5 times the price I had booked the room"

"Booked through booking.com which said the stay was $234. Money got taken out of the card two weeks before our stay which when arrived we had to change cards over there for has to pay a further $234 and got told we would be transferred the money that had been taken out of the other card. The man had told us we had to make a $279 refundable bond which will get reimbursed within 48 hours after our stay. It has now been a month and had to make numerous calls and emails but had been hung up on and told to ‘stop asking for money’. Altogether I have paid $747 and still haven’t received our $513 back."

"I booked this place using Bookings- all my paperwork states I don’t need to pay anything until 2 wks before my trip. RNR kept on hassling me for a deposit. He is telling he can take a deposit anytime he wanted. I got Bookings involved and it was agreed that I didn’t need to pay a deposit until 28 of Feb, he went and took a deposit on the 1 of Feb with out my knowledge. - My booking wasn’t until Easter. He never replied using Bookings and sent direct messages only. This company are rogues and definitely cannot be trusted. Avoid using them at all cost. I have now canceled my booking hopefully I will get my money back…"

"Definitely stay away from this hotel! It was a nightmare! Firstly I booked and paid over the phone with the owner Ian and after a week I hadn’t received my confirmation email telling me all the details. I then called him and he said he would send it to me. A few days after he said he couldn’t remember what I had booked and I had to tell him all the details. Also on the phone I asked what the bond would be and he said $80. On the day of my booking I called him to let him know I was picking up the keys and he said that “somehow” my room was taken! So I had to settle for a different room. Then when I picked up the keys he tried to charge me for the parking I already paid for and then said the bond would be $300! When we arrived at the room it was filthy! The floors were dirty nothing had been wiped down there was bugs and dust everywhere not to mention the dining chairs were so unsafe and wobbly and the mattress wasn’t even a mattress it was sooo uncomfortable! After we had left my friends accidentally took one of the pair of keys home with them but I told him I could give it to him the next day after I finished work and he said it would be a $50 late fee even though he had the other 2 pairs of keys but I agreed upon the $50 then it had been a few days and I hadn’t received my bond back so I followed it up and he said he was now going to charge me $150! This man is a scammer, very unorganised and takes no pride in these rooms! If you want to enjoy yourself definitely don’t go here it will be horrific!"