The Westin Perth 480 Hay Street, Perth, Western Australia 6000

"Delightful hotel, extremely well-appointed and spacious rooms, typical of this first-class brand. The only slight irritation was the failure of housekeeping to replace coffee pods and milk on a daily basis. One should not need to have to ask for them at reception. That said, our request was speedily dealt with, accompanied by a fulsome apology."

"During my stay at the Westin, this was my worst experience as a paying customer. Due to a soccer team being accommodated in the hotel during the time I was there, understandably there was more security on the ground asking for proof that I was residing there. Every time they asked, which was literally every time I was in the lobby, waiting for the elevator, sitting in the lobby lounge, walking past - you name it, I happily obliged and showed them my room key. Sure they may have forgotten, but the issue wasn’t that. For some bizarre reason it was like they were purposely trying to make me into a fool - prior to check out after breakfast they asked if I was a guest which I proved that I was, then after I checked out they asked if I was and of course I said I checked out and then security proceeded to surround me and inform me that I was a liar due to the fact that one minute I said I was and then now I’m not? What in the world? I’ve been to many five star hotels and I can say this most certainly wasn’t a five star experience that I paid for. Yes you can have a famous team residing there but if you would rather not have people stay there at the same time then don’t take my money and expect raving reviews. Most certainly, DO NOT recommend staying here."

"Overall, I was really pleased with my stay at the hotel. I had high expectations and I wasn't disappointed. The room was clean, comfortable and spacious. The amenities seemed high quality. the location was very central and accessible without being too noisy or crowded. The breakfast was the highlight. One of the best buffet breakfasts I have had. Very good food and the service was very attentive. Regarding the service, though it was always friendly and polite, there were some consistent hiccups: - When checking in the record indicated it was just for one guest, though it was actually for two. - When using the valet parking service, there were delays despite providing more than an hour notice. - The room was not made up though we were out all day and we made sure the privacy light was not on. We had to call down to request to have the room turned over late in the day. - When checking in, I made sure that, though the reservation records indicated it was for one, that there would be two people dinning each morning. The staff member (Lawrence) assured me that there would be no problem and it was indeed included in the special offer. That said, at both morning's visits to the restaurant, the staff were unsure and confused when the two of us arrived. Upon check out the reception staff initially noted that I needed to pay extra for the second person's breakfast, though when I explained, the did rescind the line item on the invoice. Overall, I would certainly stay here again. I would recommend it."

"Really liked my stay here. Hotel is in a great spot and the rooms are BIG! In fact the whole hotel feels spacious and it feels really new. Bar area downstairs was nice but service was a bit slow (probably not their fault Post COVID). Pool was beautiful. Would stay again! ⭐️"

"My husband and I stayed here over the weekend and it’s honestly one of the best hotels we have ever stayed at! The views of the city & river from our room were incredible. The rooms were beautiful and very clean. Staff were very welcoming and polite to us throughout our whole stay. The buffet breakfast was also delicious with plenty of both hot and cold options. We will definitely be staying here again!!"