Miss Maud Cockburn Gateway 816 Beeliar Drive, Success, Western Australia 6164

"We had a comfortable lunch here today. It was not crowded, so I was satisfied with the food, coffee, and service. When we left here after the meal, the Asian male employee who greeted us with a smile was very impressive:) I'm thinking of visiting this place again next time."

"Bought a slice of cake with frosting for someones birthday around 2.45pm 7/06. Obviously cake is too tall for the takeaway little slice cardboard box but girl serving still put it in and force a small paper bag on top, and stuck on tape at the top smushing down on the cream. Use brain please, of course its going to destroy the toppings and look ugly. Now i have to get another, so disappointing."

"Unfortunately the worst customer service experience due to our interaction with 2 young female staff members and the manager Michelle on Tuesday 28/02 at 2pm. The first young female who took our order lacked general customer service and communication skills; she then failed to confirm: • If we wanted to dine in or take away • Confirm ice coffee and ice mocha drink sizes Instead of asking for confirmation the young female assumed the details, placed our order and took the payment. Upon paying we asked if we could have the slices of cake served on plates so we could sit in the dining area at Miss Mauds, the female replied advising her manager has said this can’t be done as we have already been charged the take away rate. The manager Michelle then proceeded to confirm this and abruptly advised that if we wanted to sit in the dining area we would need to pay the surcharge fee for dining in (this was an additional $2). To diffuse the situation we agreed to pay the surcharge so we could move forward and sit down. Once our cakes were brought to us on a plate, another female brought our drinks out in 2 different sized takeaway cups (we found it odd that they weren’t served in glasses, as the manager Michelle advised you’re not allowed to consume takeaway food/drinks in this area). We questioned the different size cups to which the female abruptly responded advising 1 was a regular and the other was a large which is what we ordered. We responded advising we did not order different sizes as the female who took our order didn’t ask. This female reluctantly took the smaller drink back, rolled her eyes and said she would just upgrade it to the same large size. This whole experience demonstrated that the staff (stemming from the manager Michelle and down) take no accountability for their actions and lack general customer service skills. Extremely disappointing and would not recommend at all!"

"This place has kinda old fashioned European style. Staff were dressed up. Staff was friendly and welcoming. The food quality was good and meal arrived on time. Coffee taste good. It's a good spot for having coffee with a friend or family; however, not enough space for kids."

"Terrific place to just hang out in comfortable settings. Friendly and helpful staff. The Manager sets the example of great customer service. Shared the Finlandia sandwich, and beetroot salad, $20.45. All made fresh and presented well. Both tasted amazing and very flavourful. You gotta go. Enjoy."