New Town Toyota Service

"Really bad experience. Slow and inefficient, the repair price is above expected"

"Got the job done in good time. Communication let them down a little. Will definitely use them again"

"If I could give zero star for their service I would! I’m extremely disappointed of their car service and customer service! I booked car service with them last week and get the car back at the same day. There are oil stains on carpet at the driver side!!! Also, they just recommend me to change the parts instead of calling me if I want to change them before I get my car back. So I drive my car back when the car problems! Then I tried to follow up with the customer service representatives about the car issues and I told them that I have purchased warranty for the car, since then I never get replies from them either email or phone calls. And I really feel very uncomfortable to talk with them, they really have serious attitude issues!"

"Just had my Hilux serviced this morning. They were able to book it in quickly and did the job quickly. Very friendly staff especially the lady who dropped me home in the courtesy van. The quote for the work was about 200 dollars cheaper than another Toyota dealer. I recommend this place."

"There were two things that were so disappointing about this service provider. First, they completely did the wrong service. My car was supposed to get its 140,000 km service but they did the 150,000 one without telling me. When I noticed and complained about it, they (Jakob) completely ignored and didn’t give me a convincing answer or an apology at least. The other issue was that I received my car so dirty with no courtesy car wash which I have always received from other Toyota Service providers. Again when I reminded them about this issue, I was told that another 15 cars are waiting for car wash and that they cannot do it for me. I believe the customer satisfaction is not their priority at all and very unwilling to accept their mistakes. So disappointed with this Service provider."