The Southport Private Hospital 21 Spendelove Avenue, Southport, Queensland 4215

"I went to a psychiatrist and I don't even know if he's good because I paid 550 just for him to tell me to do the weaning, but the receptionist treated me like garbage. She didn't know how to use the card machine, because I pay in debits with the cell phone app, and she wanted my physical card number, I never saw that, so she used the machine and managed to get through. And then she was waiting to reschedule the appointment and you know what she does? She gave me a card with the date and time and didn't ask if I could, I've never seen that in my life. I said but I can't on that day you didn't even ask me if I could, then she was already rude and told me the doctor asked for that day and it's the only time, so I said calm down because she was upset, I'm patient, I have a life out here so you need to ask if I can on the day and at the time you want to make an appointment. Then I said calm down, calm down then she threw it on me saying that she was going to expel me from the office since she was treating me badly. She works in a clinic for people with depression, anxiety and still treats a patient that way? I left the office worse than I entered. Ramsay Clinic."

"Seems lacking good communication between staff. I am only 4 days here now and number of mistakes already done. I’ll write full in a patient survey and another review. I better stay at home and have help there. I am happy get out of this hospital. Obviously no proper communication. At 6am today nurse told me to have breakfast at the club, ok, i showered. At 6:30 another male nurse said i have to eat downstairs at the club. What time that be.? They’ll get you 7am. At 8:15 i was hungry no breakfast and a physio therapist or OT said, sorry Zita it’s not for you means i don’t have breakfast at the club, it’s a mistake. At 8:30 another lady came, shall I get you breakfast? I think you have not eaten yet. Oh my gosh. Not serious of how they care but serious to ask us to bring our card and settle our finances. Worst was last year after my knee teplacement in their sister hospital where the nurse forgot to give me my 45 days and 15 days discharge meds. Lucky nothing serious happened. It’s dangerous….."

"Top shelf care. This place has next level staff. The nurses are amazing, the cleaning staff, the people who take care of the food, the admin, everyone is so kind and good at their job. If you need the kind of care you can receive here, go here."

"These people save lives: from the psychiatrists & psychologists to the nurses & exercise physiologist. Everyone is extremely kind & genuine. Dr AJ is the best. I love that they're don't focus on a medicated model primarily but provide social, emotional support + education, group therapy, art, exercise & hydrotherapy. They listen & give you the space to be yourself & be heard. Excellent facility. If I could make 1 recommendation, it would be more wholegrains over refined bread/crackers/rice. Anyone who goes for mental health rehab is feeling lousy & the weight of the world. But you learn real skills that serve you for the rest of your life if you're willing to apply yourself to the process."