Gino's Panel & Paint 228 Hampton Road, South Fremantle, Western Australia 6162

"Unprofessional and poor quality service and repairs. Delivered a “repaired” car with parts missing, misaligned panel gaps, damage to parts of the car that didn’t occur in the crash, and left the interior of the car with dust and abrasive material throughout. 3 attempts to collect the “repaired” car only to have these issues present, plus more when insurance were notified of the poor quality work. Took 6 weeks to rectify these issues - total of 12 weeks all up to fix the car. Communication throughout the repair process was next to nonexistent unless initiated by me. When the car was finally complete I was met with, “well at least you can put this behind you now. Here are your keys.” - a complete lack of ownership and responsibility for the situation their “qualified repairers” created. Find another place to take your car to get fixed."

"If you’re not insurance - stay away. The damage they did to my car just by replacing a side mirror is unbelievable. Of course now, they are saying the problem is not their fault. They’ve agreed to fix the other damage they caused but when it started getting expensive - suddenly they did nothing wrong. I have been as accommodating with them as I possibly could and went back and forth for month to sort it. I’ve just been handed my keys back and told my window motor (or something) is dying - and yet they don’t see that being related to 5 months of the window grinding up and down due to the damage they did. But then .. I’m just a woman. What do I know. Shame on them."

"Excellent repair to my X5 with paint matching perfectly. I was impressed with their repair tracking app. Provides an illustrated day by day progress report."

"If I could give this company a million minus stars I would. I was involved in a hit and run on the 19/2, completely not at fault. And Gino's has not been of ANY help with no sympathy towards the situation all; the lack of sympathy would have been fine, had my car actually been fixed. The last two times my car has passed "quality assurance" with further damage now. On the completion of the works the first time, the car was returned after their original repair job passed all the "quality checks", and after the job had been pushed back four times from its due completion date. I received the car back after the month of pushed back completion dates with a damaged fender, cracked headlight and scratches to the door. I followed up about this, and the car was booked in two weeks later after countless calls for this to be fixed. And you would assume it would be, and to a high standard, after six weeks of work. I just got the car back yesterday, after the car now spent over six weeks at Ginos and after having a look under the car, there is a huge hole in the underside of the car, with the bashplate hanging off. There is also two stray bolts that clearly haven't been accounted for. I am astounded that after six weeks and two quality assurance checks from not only Ginos but RAC, that my car has been returned to me in even worse condition. Honestly, I think I would have preferred a cracked headlight at this stage. I am at a loss for words as to how this business is still operating if this is how customers are treated, and vehicles are left. It is honestly disgusting and I am immensely disappointed. Will add images of the work, or lack thereof tomorrow."

"Amazing, the paint work is impeccable and the service aspect is of a standard others cannot match. They had a hire car promotion going at the time which included a shuttle to collect and drop off which was super convenient. The turn around was excellent too. They fit me in for inspection the next week from calling, had it back inside 2 weeks which included a public holiday and delay on a part that needed replacing. Things like putting paper on the floor mat doesn't sound like much but it just shows attention to detail, respect and care for the customers vehicle and a level of service that is rare."