Nando's Nedlands 135 Stirling Highway, Nedlands, Western Australia 6009

"What are we trying to do here guys, phase out cash???? Walk in and go to order and I'm rudely told to sit down and do it on my phone at a table. Half the chairs on the left hand side of the restaurant are packed upside down at 8:00pm odd (at least 2 hours before close). I sit down with a mate and its freezing cold on that side of the restaurant because the door doesnt close properly, so we move to the side with the packed chairs and are told that we cant sit there because that side is "closed". Ok, we'll sit on this icy blizzard table then. Some time later the food comes out, basically gets frisbeed at us. I ordered a pita with an extra chicken breast in it and chips, about 26 bucks. Keep in mind, this is over $10 dollars worth of chicken supposedly in this pita, you can get a full roast from woolies for that. The chicken comes out and its more akin to two sheets of asbestos, in flavour, texture, and size. Genuinely believe they just cut a regular breast in half, because the pita was basically empty. As for the sauce? hardly even enough to moisten the mouth. Only thing reasonable was the chips, but in all fairness is seriously hard to mess that up. Unequivocally the worst nandos in the southern hemisphere. 0/10 would never recommend and we're never going back."

"The food was awesome. For lunch I had the grilled chicken tenders and a half chicken with mild sauce. It was the best I have eaten. The service staff looked to be under pressure (it was Anzac Day) and our order was very late. The service staff on out table seemed particularly rushed and frustrated (poor thing)."

"There was a boy on register who absolutely had no idea what he was doing . I ordered online dine-in by app. Good food though."

"Poor experience. The decor is really nice and upmarket. However, there are no paper menus except for drinks. Mobile phone only for ordering food using a QR code. I have a Ph.D in engineering, and still found it quite fiddly to get it working. And the online experience is clunky. Alcoholic drinks have to be ordered manually. Ok. However, I was told that the online order needed to be processed to see if my meal "qualified" for a drink. I ordered a $15 "All in" burger. Apparently, this doesn't qualify as a substantial meal. Nowhere else in Australia would this NOT count as a substantial meal, even more silly since their main meals are essentially chicken burgers! I am not sure if the staff have discretion on this point. If they do, then they need retraining. If they don't, then HQ needs to get with the program. And why not build the function of "qualifying" into the online ordering? The software could easily determine if the food "qualifies" for a drink order and the staff can assess the age of the customer when they serve the food and drink. The joyless experience continued. I waited about 20 minutes for my order in a restaurant with only 2 other people in it. There is no indication of whether your order has registered or any display saying where it is in the system. When the food finally came, the chicken filling was about 50 grams. I don't need a huge meal, but the filling was not much more than a chicken "tender". I politely asked a staff member if the filling was meant to be that size, and he said it was a breast and that was the size. Properly trained staff would have offered to fix it, or add something complimentary. Perhaps it was quail? Anyway, it tasted alright, but I felt like I was eating an expensive salad roll rather than a chicken burger. This store and Nandos need to pull up their socks. There are plenty of great places to eat in this neighbourhood, and I won't be going back there in a hurry."

"Happy to be back to eat Nandos! They were very consistent with their taste, and the staffs were very helpful. This particular restaurant in Nedlands is the upgraded version with all digital order & payment (I dont know any other Nandos restaurant that has been upgraded) Ambience was nice and very cool inside restaurant even though it was hot outside. Price is average as normal Nandos would be, but there’s a different condiment arrangement here. They do not have Mild Sauce condiments in the condiment bar, but they had Salad Dressings (??? Maybe they have menu changes?) Nonetheless, happy to be eating here again and recommend everyone to visit."